Strategic Customer Success Manager

SOVRA; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading public procurement platform is seeking a Customer Success Manager in Canada. In this role, you will serve as the strategic advisor for clients, ensuring customer success across onboarding, adoption, and expansion. You should have at least 3 years of experience in a similar role, possess strong organizational skills, and be effective at collaborating with cross-functional teams. This position offers a flexible work schedule, competitive benefits, and the opportunity to work from home.

Benefits

Flexible work schedule

Work from home equipment provided

Competitive benefits

Flexible paid vacation

Qualifications

• 3 years of experience in Customer Success or Strategic Account Management role.
• Experience onboarding multiple clients simultaneously.
• Ability to articulate trends, needs, and impact.

Responsibilities

• Serve as the strategic advisor for your portfolio of clients.
• Collaborate with technical teams to translate customer feedback.
• Meet with clients for regular business reviews and strategic check-ins.
• Become a product and domain expert.
• Lead onboarding for new clients.
• Identify expansion opportunities in partnership with Sales.

Skills

Customer-centric and consultative

Great time-management and organization

Effective collaborator with cross-functional teams

Advanced proficiency in Word, PowerPoint, and Excel

Hunger to learn, grow and perform

Education

Bachelor’s degree or equivalent practical experience

Job description

A leading public procurement platform is seeking a Customer Success Manager in Canada. In this role, you will serve as the strategic advisor for clients, ensuring customer success across onboarding, adoption, and expansion. You should have at least 3 years of experience in a similar role, possess strong organizational skills, and be effective at collaborating with cross-functional teams. This position offers a flexible work schedule, competitive benefits, and the opportunity to work from home.