Strategic Enterprise CSM — Drive ROI & Growth

CoLab; San Juan de Terranova; On-site; CAD 80,000 - 100,000; Full time

Job summary

A tech-driven SaaS company located in Newfoundland is seeking a Strategic Customer Success Manager. In this role, you will act as an advisor to enterprise customers, driving business transformation and ensuring successful adoption of the platform. Key responsibilities include customer engagement, retention strategies, and stakeholder management. Candidates should have over 7 years in customer success, strong communication skills, and a willingness to travel. This position offers an opportunity to make a significant impact on customer satisfaction and company growth.

Qualifications

• 7+ years in Customer Success, Strategic Consulting, or Enterprise Account Management.
• Proven success driving enterprise transformation and value realization.
• Experience in a high-ACV SaaS environment.

Responsibilities

• Own gross revenue retention (GRR) across your book of business.
• Define and communicate a clear customer success strategy.
• Lead executive engagement and success planning.

Skills

Customer Success Management

Strategic Consulting

Enterprise Account Management

Data-driven decision making

Strong communication skills

Job description

A tech-driven SaaS company located in Newfoundland is seeking a Strategic Customer Success Manager. In this role, you will act as an advisor to enterprise customers, driving business transformation and ensuring successful adoption of the platform. Key responsibilities include customer engagement, retention strategies, and stakeholder management. Candidates should have over 7 years in customer success, strong communication skills, and a willingness to travel. This position offers an opportunity to make a significant impact on customer satisfaction and company growth.