Customer Success à Canada

RBC Dominion Securities is a relationship-focused investment and wealth management firm that consistently ranks #1 in Canada. We are proud of our collaborative, supportive culture that enables success at every level and equips us to help our clients achieve their financial goals.

The Tettmar Private Wealth Management team, within RBC Dominion Securities Red Deer branch, is currently seeking a resourceful, efficient and collaborative individual to join our team as an Associate. You will participate in growing the business by providing exceptional and efficient service and by taking care of administrative duties related to client accounts and by responding to client inquiries.

Tettmar Private Wealth Management - Home (rbcwealthmanagement.com).

• Maintain existing client accounts from an account maintenance perspective, including but not limited to management of models, execution of trades, all position rebalancing functions to contracted levels, cash raises, and sending EFTs.
• Follow up on client trades to ensure proper settlement and delivery.
• Respond to client inquiries in an understanding and time-efficient manner (account transactions, requests, account documentation, account reporting, etc.).
• Ad hoc analysis on products and/or accounts as directed by the Advisor Team.
• Cross train on numerous office administration functions from account opening to meeting preparation to effectively managing incoming communications from clients, advisors and other internal and external partners.
• Tap into your superior problem resolution skills to provide proactive client service. Working collaboratively, you will at times liaise with various departments to provide smooth and timely solutions.
• Become well-versed in internal controls and industry regulatory requirements, ensuring client files and other necessary documentation is accurate, up-to-date and compliant.

• Either have or work towards the Canadian Securities Course (CSC) and Conduct and Practices Handbook Course (CPH).
• Strong skills working with business applications/technology, including Microsoft Office Suite with experience and comfort with both Microsoft Excel and basic numeracy skills.
• High quality time management and organization skills.
• Demonstrated skills in providing world-class client service that will come across as professional, warm, and friendly to our clients.
• Exceptional verbal and written communication skills.

• Knowledge of RBC Dominion Securities’ systems and procedures.
• Experience in the securities industry is an asset.

We thrive on the challenge to be our best, to think progressively to keep growing, and to work together to deliver trusted advice that can help our clients thrive and communities prosper. We care about each other and collectively work hard to reach our potential, make a difference to our communities, and achieve success that is mutual. You will also benefit from:

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities.
• An opportunity to make a difference and have a lasting impact on the lives of others.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• The chance to work in a dynamic, collaborative, progressive, and high-performing team.

Account Management, Customer Success, Decision Making, Financial Regulation, Group Problem Solving, Interpersonal Relationships, Investment Risk Management

Address: 4900 50 ST RED DEER

City: Red Deer

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-12-15

Application Deadline: 2026-01-03

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.