Senior CSM — Canada, Enterprise Growth

FutureFit AI; Toronto; Hybrid; CAD 100,000 - 120,000; Full time

Job summary

A SaaS/AI technology company is seeking a Sr. Customer Success Manager to own a portfolio of enterprise customers across Canada. The role involves building strong relationships with customer stakeholders, guiding them through implementations, and driving product adoption. The ideal candidate has proven experience in managing client relationships, problem-solving, and project management, with a strong commitment to making a meaningful impact. A competitive salary of $100,000-$120,000 is offered, with a hybrid work model based in Toronto.

Qualifications

• Proven ability to manage customer relationships and build long-term trust.
• Track record of solving complex problems with structured thinking.
• Experience leading customer meetings and communicating with stakeholders.

Responsibilities

• Develop and maintain strong relationships with customer stakeholders.
• Lead customers through implementation and ensure ongoing success.
• Identify renewal and upsell opportunities early.

Skills

Customer relationship management

Problem-solving

Project management

Presentation skills

Strategic planning

Tools

Intercom

Slack

Figma

Canva

Looker

Job description

A SaaS/AI technology company is seeking a Sr. Customer Success Manager to own a portfolio of enterprise customers across Canada. The role involves building strong relationships with customer stakeholders, guiding them through implementations, and driving product adoption. The ideal candidate has proven experience in managing client relationships, problem-solving, and project management, with a strong commitment to making a meaningful impact. A competitive salary of $100,000-$120,000 is offered, with a hybrid work model based in Toronto.