VIP Host

Finlink Group; Vaughan, Newmarket; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading social gaming company is seeking a VIP Host to foster relationships with VIP clients and provide exceptional service. This role requires 2+ years of relevant experience, strong communication skills, and a professional demeanor. The successful candidate will collaborate on custom offers, manage account information discreetly, and gather feedback to enhance player experience. This position offers a competitive salary, full benefits, and growth opportunities in a creative work environment.

Benefits

Competitive salary and bonus structure

Full benefits package: health, dental, vision, disability

On-site amenities and free parking

Creative, collaborative work culture

Opportunities for growth and career advancement

Qualifications

• 2+ years of experience in VIP support, hospitality, or customer success, ideally in the gaming industry.
• Excellent spoken and written communication skills in English.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Build and manage strong relationships with VIP players.
• Provide personalized support and handle escalated issues.
• Collaborate with marketing to deliver custom offers and rewards.
• Maintain account information and manage sensitive data.
• Gather feedback to improve the overall player experience.

Skills

Customer service

Communication

Problem-solving

Education

Bachelor’s degree or equivalent experience

Job description

VIP Host

About the Role: We’re hiring on behalf of one of Canada’s leading social gaming companies, recently recognized as a 2025 Best Workplace for its exceptional team culture and innovation. We’re looking for a VIP Host, an exciting opportunity for someone who thrives in a high-touch, customer-facing environment and enjoys delivering exceptional service to VIP clients.

Key Responsibilities

• Build and manage strong relationships with VIP players
• Provide personalized support and handle escalated issues
• Collaborate with marketing to deliver custom offers and rewards
• Maintain accurate account information and manage sensitive data with discretion
• Gather feedback to help improve the overall player experience

What We're Looking For

• 2+ years of experience in VIP support, hospitality, or customer success (gaming industry experience is a plus)
• Excellent communication skills (spoken and written English)
• Strong problem-solving skills and attention to detail
• Professional, discreet, and highly customer-focused
• Bachelor’s degree or equivalent experience

Perks & Benefits (Offered by the Client)

• Competitive salary and bonus structure
• Full benefits package: health, dental, vision, disability
• On-site amenities and free parking
• A creative, collaborative work culture
• Opportunities for growth and career advancement