Product Manager (Observability)

IBM; Markham; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

A leading technology company in Markham is seeking a Product Manager to lead the Instana Observability team’s strategy focusing on application and infrastructure instrumentation. This role involves defining product roadmaps and collaborating with engineering teams. Candidates should have a Bachelor's degree and 2 years of experience in product management, with strong skills in observability fundamentals and cloud-native technologies. The position offers a hybrid work arrangement, supporting growth in a cutting-edge field.

Qualifications

• 2 years of experience in Product Management or technical role.
• Understanding of metrics, traces, logs, and distributed tracing.
• Familiarity with Kubernetes, containers, AWS, Azure, or GCP.

Responsibilities

• Own product strategy and roadmap for instrumentation.
• Define requirements and prioritize support for new technologies.
• Work with engineering on instrumentation stack evolution.

Skills

Product Management

Collaboration

Communication

Understanding observability fundamentals

Cloud-native technologies

Education

Bachelor's Degree

Tools

OpenTelemetry

Prometheus

Job description

We are looking for a Product Manager to join the Instana Observability team, focusing on instrumentation for applications and infrastructure, the foundation of how Instana collects and analyzes observability data. In this role, you will define and drive the roadmap for tracing and metrics instrumentation across a broad range of technologies, including programming languages, middleware, cloud‑native environments, and managed cloud services. You’ll collaborate with engineering, design, and research teams to ensure Instana continues to deliver best‑in‑class, automated observability for modern, distributed systems.

Your role and responsibilities

• Own the product strategy and roadmap for application and infrastructure instrumentation (traces and metrics).
• Define requirements and prioritize support for new technologies (languages, frameworks, middleware, cloud services).
• Work closely with engineering to evolve Instana’s agent and OpenTelemetry‑based instrumentation stack.
• Ensure seamless integration of new data sources into Instana’s end‑to‑end observability workflows.
• Collaborate with product, marketing, and customer success teams to communicate new capabilities and gather feedback.
• Stay ahead of industry trends in observability, APM, and cloud‑native monitoring.

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

• ~2 years of experience in Product Management or a related technical role (e.g., technical product owner, software engineering, DevOps).
• Understanding observability fundamentals — metrics, traces, logs, and distributed tracing concepts.
• Familiarity with cloud‑native technologies (Kubernetes, containers, microservices) and managed cloud services (AWS, Azure, GCP).
• Strong collaboration and communication skills across cross‑functional teams.
• Ability to balance technical depth with customer and business priorities.

Preferred technical and professional experience

• Technical background (e.g., degree in Computer Science, Engineering, or related field).
• Hands‑on experience with instrumentation frameworks such as OpenTelemetry, Prometheus, or custom SDKs.
• Knowledge of one or more programming languages (Java, Python, Go, Node.js, etc.).
• Experience with APM or observability tools.

OTHER RELEVANT JOB DETAILS

Must have the ability to work in Canada without sponsorship.

This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk, Donetsk, Kherson, and Zaporizhia regions of Ukraine) on a work permit, you are not eligible for employment in this position.

Job Title

Product Manager (Observability)

Job ID

78235

City / Township / Village

Markham

State / Province

Country

Canada

Work arrangement

Hybrid

Area of work

Product Management

Employment type

Regular

Contract type

Regular

Position type

Professional

Some travel may be required based on business demand

Company

Shift

General (daytime)

Is this role a commissionable/sales incentive based position?

IBM is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.