Enterprise Solution Architect for Agentic Delivery

Netomi; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading AI platform provider in Toronto is seeking a Solution Architect to join their team. This customer-facing role involves leading technical discussions, implementing API-driven solutions, and ensuring successful onboarding of AI-driven automation. The ideal candidate will have over 8 years of experience in solution architecture and a strong understanding of integrations with CRM systems like Zendesk and Salesforce. This position offers a dynamic environment and collaboration with product, engineering, and customer success teams.

Qualifications

• 8+ years of experience in Solution Architecture, Technical Consulting, or Enterprise Delivery roles.
• Strong experience designing and delivering API-driven enterprise solutions.
• Deep understanding of REST APIs, webhooks, authentication and authorization.
• Experience integrating with customer support desk / CRM systems.

Responsibilities

• Lead deep solution and architecture discussions with enterprise customers.
• Own technical success during the early delivery lifecycle (0–90 days).
• Design and review API-first integrations, including REST / GraphQL APIs.
• Lead integrations with customer support and contact center platforms.

Job description

A leading AI platform provider in Toronto is seeking a Solution Architect to join their team. This customer-facing role involves leading technical discussions, implementing API-driven solutions, and ensuring successful onboarding of AI-driven automation. The ideal candidate will have over 8 years of experience in solution architecture and a strong understanding of integrations with CRM systems like Zendesk and Salesforce. This position offers a dynamic environment and collaboration with product, engineering, and customer success teams.