SaaS Renewal Strategist - Grow & Retain

CGS (Computer Generated Solutions); New Brunswick; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading technology solutions provider seeks a Renewals Manager in Canada, New Brunswick. You will manage customer relationships to ensure successful subscription renewals and drive retention. The ideal candidate possesses experience in B2B SaaS environments and excels in communication and negotiation. Responsibilities include developing customer strategies, identifying risks, and collaborating with teams to achieve retention goals. Join us to contribute to customer success and growth.

Qualifications

• Proven experience in driving predictable renewals and meeting retention targets in a B2B SaaS environment.
• Experience in managing customer relationships in roles such as Renewals Manager or Customer Success Manager.
• Strong understanding of go-to-market approaches for renewals.

Responsibilities

• Drive customer retention by managing subscription renewals.
• Develop and maintain strong customer relationships as a trusted advisor.
• Identify customer risks and coordinate mitigation strategies.

Skills

Customer relationship management

Retention strategies

Communication skills

Negotiation skills

Analytical skills

Tools

Salesforce

CRM tools

Job description

A leading technology solutions provider seeks a Renewals Manager in Canada, New Brunswick. You will manage customer relationships to ensure successful subscription renewals and drive retention. The ideal candidate possesses experience in B2B SaaS environments and excels in communication and negotiation. Responsibilities include developing customer strategies, identifying risks, and collaborating with teams to achieve retention goals. Join us to contribute to customer success and growth.