SaaS Customer Onboarding Lead

Bridgit; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading SaaS company in Toronto is searching for a Customer Onboarding & Implementation Manager. In this pivotal role, you will manage the entire onboarding lifecycle for new customers, ensuring a seamless transition from sales to implementation. You will lead a team, oversee the onboarding processes, and work cross-functionally to drive customer success. The ideal candidate will have significant experience in B2B SaaS onboarding, exceptional project management skills, and a passion for client engagement. This position offers a competitive salary and a collaborative work environment.

Benefits

Unlimited vacation

4-hour Fridays

Equity options

Qualifications

• 6–8+ years of experience in B2B SaaS customer onboarding or related roles.
• 2+ years of experience managing a team of specialists preferred.
• Track record of managing concurrent customer implementations.

Responsibilities

• Lead customer onboarding and implementation projects.
• Manage multiple onboarding implementations and ensure timely delivery.
• Build and maintain scalable onboarding processes and documentation.

Skills

Project management

Customer engagement

Coaching and mentoring

Analytical skills

Communication skills

Education

Bachelor’s degree (Business, Computer Science, or related)

Tools

Salesforce

Gainsight

Job description

A leading SaaS company in Toronto is searching for a Customer Onboarding & Implementation Manager. In this pivotal role, you will manage the entire onboarding lifecycle for new customers, ensuring a seamless transition from sales to implementation. You will lead a team, oversee the onboarding processes, and work cross-functionally to drive customer success. The ideal candidate will have significant experience in B2B SaaS onboarding, exceptional project management skills, and a passion for client engagement. This position offers a competitive salary and a collaborative work environment.