Sales Coordinator - Golf

Lightspeed; Montreal; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading technology company in Canada is seeking a Sales Coordinator to support their Account Managers and Implementation teams. In this hybrid role based in Montreal or Toronto, you'll ensure seamless operations, from managing deals to troubleshooting payments. Ideal candidates are detail-oriented and fluent in English, with experience using tools such as HubSpot and ClickUp. Enjoy a flexible work environment and benefits that support your well-being and professional growth.

Benefits

Flexible paid time off

Equity options

Pension plan contributions

Health & wellness credit

Learning and development opportunities

Qualifications

• Fluency in English as a working language is required.
• Experience in SaaS, POS, fintech, or hospitality tech is a bonus.
• Knowledge of the golf or hospitality industry is a plus.

Responsibilities

• Monitor deals in HubSpot and ensure clean handoff.
• Manage hardware orders and logistics.
• Troubleshoot payment-related issues.
• Own NPS tracking and organize customer feedback.

Skills

Detail-oriented

Process-driven

Clear communication

Ability to manage multiple workflows

Tools

HubSpot

ClickUp

Qualtrics

Zendesk

Job description

Hi there! Thanks for stopping by.

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place.

We’re looking for a Sales Coordinator to join our Lightspeed Golf team. You’ll play a key role behind the scenes, supporting our Account Managers and Implementation teams by making sure deals, hardware, payments, and internal workflows move smoothly from start to finish.

This is a highly operational, execution-focused role. If you enjoy keeping things organized, solving day-to-day operational problems, and making sure nothing falls through the cracks, this role is for you.

Location: Hybrid (3 days/week) in Montreal or Toronto preferred. Open to remote anywhere in Canada for the right profile.
Schedule: 9 a.m. – 6 p.m. EST

What you’ll be doing

Deal & workflow coordination

• Monitor closed deals in HubSpot and ensure clean handoff to Implementation
• Track deal progress so nothing gets stuck between close and activation
• Manage provisioning, deprovisioning, downgrades, and churn-related changes

Hardware & logistics

• Manage hardware orders, shipments, exchanges, and RMAs
• Coordinate with internal teams to resolve fulfillment issues

Payments & billing support

• Troubleshoot payment-related issues via Zendesk and internal tools
• Support merchant requests and billing-related follow-ups
• Help prevent billing errors through careful review and follow-through

Customer experience & NPS

• Own NPS tracking using Qualtrics
• Organize customer feedback and assign follow-ups to Account Managers

Tools & systems

• Work daily in HubSpot, ClickUp, Qualtrics, and Looker
• Maintain accurate data and dashboards for operational visibility

What you need to bring

We’re looking for someone who:

• Is highly detail-oriented and process-driven
• Enjoys reactive, execution-focused work
• Can manage multiple workflows at once without losing accuracy
• Communicates clearly and professionally in writing
• Takes pride in keeping systems clean and organized

As a global company with employees and customers outside of Quebec, fluency in English as a working language is required.

Bonus points if you have

• Experience in SaaS, POS, fintech, retail, or hospitality tech
• Experience with HubSpot, Zendesk, ClickUp, or similar tools
• Exposure to payments, billing, or merchant services
• Knowledge of the golf or hospitality industry
• French language skills

We know that people are more than what’s on their CV

If this role sounds like the right next step for you, hit Apply and let’s talk.

Be a changemaker

You’ll enjoy:

• A flexible, remote-friendly work environment
• A culture that values operational excellence and ownership
• The chance to make a real impact on a growing product used by golf courses around the world
• Career growth opportunities within Customer Success, Enablement, or RevOps

Plus benefits designed to keep you happy, healthy, and fulfilled:

• Flexible paid time off and remote work policies
• Equity options — because this is your company too
• Pension plan contributions
• Learning and development opportunities
• Health & wellness credit
• Volunteer time off
• Employee-led networks, social committees, and sports teams
• Computer purchase program