Customer Success jobs in Canada

Location: Toronto, Canada (Hybrid - 3 days in office)

Imagine what even the world’s finest organizations could achieve if all their employees were coached to be their absolute best. At Ezra, we are on a mission to do just that. We believe through coaching; people get to know themselves, their goals, weaknesses, and hang-ups. Once they know all that, they can build on the good stuff and work on the rest. This mindset applies not only to our clients but is manifested in our own Ezra family. We believe we are changing people’s lives. We believe a happy team is a productive team. We want our people to care and be proud of what they do. We also practice what we preach – every member of our teams gets to experience the superpower that is coaching for themselves, amongst some other pretty incredible perks. Ezra is the fastest-growing global virtual coaching company, supporting some of the world’s leading companies. If all of this resonates, Ezra just might be the place for you.

Ezra is looking for an enthusiastic and highly organized Billing Operations Analyst to support our billing operations. This role will be instrumental in supporting Ezra’s fast-growing business to ensure accurate and timely invoicing. It will also contribute to revenue reporting and support other finance functions such as accounts receivable. Please note: This role will require some evening shifts to support our APAC team, ensuring alignment across global time zones and uninterrupted service delivery.

• Minimum 2-3 years of Order to Cash experience (Invoicing and AR).
• Support for global/multi-currency billing.
• Key contributor by liaising with Customer Success, Sales, and global finance teams to ensure a smooth billing process.
• Support customer setup by collecting customer contracts, Purchase Orders, and other necessary documents for invoicing.
• Ensure GAAP revenue recognition guidelines are followed in all countries where Ezra has activity.
• Work with local accounts receivable teams to ensure prompt customer payments.
• Handle non-standard / custom billing and other billing and collection tasks.
• Utilize Outlook, JDE, Salesforce, and other systems to resolve billing inquiries, add P.O. numbers, update customer information, and initiate credit & refund requests.
• Assist with month-end, quarter-end, and year-end closing and reporting.
• Perform other duties as required.

• Passionate about innovation and seeking better ways to work.
• Ability to problem solve independently and quickly.
• Effective in a fast-paced, high-pressure, deadline-driven environment.
• Comfortable with ambiguity.
• Ability to build trust and relationships quickly.
• Highly organized and detail-oriented to ensure excellent quality and results.
• Strong MS Excel skills, including pivot tables and VLOOKUPs.
• Excellent communication and presentation skills.
• Experience with different invoicing systems.
• Experience working across different time zones.

• Your own world-class coach to help you grow personally and professionally.
• Coaching for friends and family because coaching is a gift worth passing on.
• Work from anywhere with two weeks a year to work wherever inspires you most.
• Charity days to support causes close to your heart.
• Learning budget to fuel your curiosity.
• Weekly wellbeing hour—space to breathe, reflect, or reset.
• Regional benefits flexible to fit your location and lifestyle.
• A welcoming, collaborative, inclusive, and dog-friendly environment.

We’re an equal opportunity employer dedicated to building a diverse team that reflects the communities in which we work, where everyone has a voice and feels able to be themselves.

We believe that diversity strengthens our culture and business. Valuing uniqueness and respecting our differences means we grow faster, become better, and achieve more.

In the spirit of transparency, credentials are verified through background checks conducted upon conditional employment, in accordance with applicable laws.

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