Remote Graduate Customer Success Manager - Open Source

Canonical; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading tech firm is seeking a Customer Success Manager to enhance customer experiences with their products. In this remote role, you will solve customer issues, document solutions, and support onboarding processes. Ideal candidates will have strong customer-facing skills, empathy, and a passion for technology. The firm offers a competitive salary, annual bonuses, and unique benefits, including a personal learning budget and annual compensation reviews.

Benefits

Personal learning and development budget

Annual compensation review

Recognition rewards

Annual holiday leave

Maternity and paternity leave

Employee Assistance Programme

Travel opportunities

Priority Pass for travel

Qualifications

• Customer-facing experience is essential.
• Empathetic individual with a drive to help.
• Passion for technology and Ubuntu required.
• Excellent communication and presentation skills.
• Strong organizational abilities are necessary.

Responsibilities

• Support customers by solving ticket requests.
• Create documentation for Q&A and onboarding.
• Drive customer engagement campaigns.
• Identify high-risk customers from new onboarded users.
• Onboard new customers to our offerings.
• Collaborate with Sales and Support for engagement plans.
• Collect and review customer feedback.

Skills

Customer-facing experience

Empathy

Passion for technology

Excellent presentation skills

Organizational skills

Team player

Job description

A leading tech firm is seeking a Customer Success Manager to enhance customer experiences with their products. In this remote role, you will solve customer issues, document solutions, and support onboarding processes. Ideal candidates will have strong customer-facing skills, empathy, and a passion for technology. The firm offers a competitive salary, annual bonuses, and unique benefits, including a personal learning budget and annual compensation reviews.