Remote Graduate Customer Success Manager - Open Source

Canonical; Remote; CAD 80,000 - 100,000; Full time

Job summary

A pioneering tech firm is seeking a Customer Success Manager to support customers with solutions and onboarding. The successful candidate will drive customer engagement, collect feedback, and collaborate with teams to ensure customer satisfaction. Required skills include customer-facing experience and a passion for technology, particularly Ubuntu. This role is remote and offers a supportive environment focused on performance and growth.

Benefits

Personal learning budget of USD 2,000 per year

Annual compensation review

Recognition rewards

Maternity and paternity leave

Employee Assistance Programme

Opportunity to travel for team events

Qualifications

• Empathetic individual with a drive to help others.
• Excellent presentation and organizational skills.
• Ability to structure and update documentation regularly.

Responsibilities

• Support customers by finding solutions to ticket requests.
• Enrich documentation about problem solving and onboarding.
• Drive customer engagement through campaigns.
• Onboard new customers and introduce them to products.
• Collaborate with Sales and Support for engagement plans.
• Collect customer feedback for product team review.

Skills

Customer-facing experience

Empathy

Passion for technology

Excellent presentation skills

Strong organizational skills

Team player

Job description

A pioneering tech firm is seeking a Customer Success Manager to support customers with solutions and onboarding. The successful candidate will drive customer engagement, collect feedback, and collaborate with teams to ensure customer satisfaction. Required skills include customer-facing experience and a passion for technology, particularly Ubuntu. This role is remote and offers a supportive environment focused on performance and growth.