Remote Customer Success Manager - Healthcare Marketing

Ekwa Marketing Inc.; Remote; CAD 60,000 - 80,000; Full time

Job summary

A digital marketing company in healthcare is seeking a Customer Success Manager in Mississauga. The role includes maintaining client relationships, creating personalized success plans, and managing client account health. Candidates should have a background in online marketing and at least 2 years of customer-facing experience. This position is primarily remote, but occasional in-person meetings are expected. This is an exciting opportunity to reshape how healthcare professionals connect with their patients.

Qualifications

• Minimum of 2 years of work experience in a customer-facing role.
• Background in online marketing and search engine optimization (SEO) is highly desirable.

Responsibilities

• Maintaining client relationships and engagement through proactive communication.
• Collaborating closely with clients to create personalized success plans.
• Running quarterly business reviews with key stakeholders.
• Managing the health of client accounts and satisfaction.
• Owning the renewal process with clients.
• Identifying growth opportunities for clients.

Skills

Relationship building

Written communication

Verbal communication

Customer-centric mindset

Organizational skills

Time management

Results-driven

Willingness to learn

Education

Post-secondary education or equivalent work experience

Job description

A digital marketing company in healthcare is seeking a Customer Success Manager in Mississauga. The role includes maintaining client relationships, creating personalized success plans, and managing client account health. Candidates should have a background in online marketing and at least 2 years of customer-facing experience. This position is primarily remote, but occasional in-person meetings are expected. This is an exciting opportunity to reshape how healthcare professionals connect with their patients.