Billing Operations Analyst

Lee Hecht Harrison; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading global coaching company in Toronto seeks a Billing Operations Analyst. The candidate will manage invoicing processes, support accounts receivable, and work in a hybrid environment. Responsibilities include ensuring accurate billing and revenue recognition while collaborating with global teams. Ideal candidates should have Order to Cash experience, strong Excel skills, and a passion for innovation. This role offers incredible perks like coaching and a commitment to a diverse workplace.

Benefits

World-class coaching

Learning budget

Charity days

Weekly Wellbeing Hour

Qualifications

• Minimum 2-3 years Order to Cash experience (Invoicing and AR).
• Ability to problem solve independently and quickly.
• Experience working with different invoicing systems.

Responsibilities

• Support billing operations and ensure accurate invoicing.
• Liaise with teams to facilitate a smooth billing process.
• Assist with month-end and year-end closing.

Skills

Order to Cash experience

Multi-currency billing

Customer liaison

GAAP revenue recognition

MS Excel expertise

Effective communication

Tools

Outlook

JDE

Salesforce

Job description

Overview

Job Role: Billing Operations Analyst

Location: Toronto, Canada (Hybrid - 3 days in office)

Who we are

Imagine what even the world’s finest organizations could achieve if all their employees were coached to be their absolute best. At Ezra, we are on a mission to do just that. We believe through coaching, people get to know themselves—their goals, weaknesses, hang-ups. And once they know all that, they can build on the good stuff and work on the rest. This mindset applies not only to our clients but is manifested in our own Ezra family. We believe we are changing people’s lives. We believe a happy team is a productive team. We want our people to care and be proud of what they do. We also practice what we preach—every member of our teams gets to experience the superpower that is coaching for themselves, amongst some other pretty incredible perks. Ezra is the fastest-growing global virtual coaching company, supporting some of the world’s leading companies. If all of this resonates, Ezra just might be the place for you.

The Role

Ezra is looking for an enthusiastic and highly organized Billing Operations Analyst to support our billing operations. This exciting role will be instrumental in supporting Ezra’s fast-growing business to ensure accurate and timely invoicing. The role will also contribute to revenue reporting and support other finance functions such as accounts receivable. Please note: this role will require some evening shifts to provide coverage and support for our APAC team, ensuring alignment across global time zones and uninterrupted service delivery.

What You Need to Succeed

• Minimum 2-3 years Order to Cash experience (Invoicing and AR).
• Support global/multi-currency billing.
• Be a key contributor by liaising with Customer Success, Sales, and global finance teams to ensure a smooth billing process.
• Ensure customers are accurately set up by supporting the collection of customer contracts, Purchase Orders, and other documents necessary to initiate the invoicing process.
• Ensure GAAP revenue recognition guidelines are followed in all countries where Ezra has activity.
• Work with local accounts receivable teams to ensure Ezra’s customers are paying promptly.
• Work with non-standard/custom billing and other billing and collection tasks.
• Utilize Outlook, JDE, Salesforce and other systems to resolve billing inquiries, add P.O. numbers, update customer information, and initiate credit & refund requests.
• Assist with month-end, quarter-end and year-end closing and reporting.
• Other duties that may be required.

What You Bring to The Table

• Passionate about innovation and looking for better ways to work.
• Ability to problem solve independently and quickly.
• Effective at operating in a fast-paced, high-pressure, deadline-driven environment.
• Comfortable with ambiguity.
• Ability to build trust and relationships quickly.
• Highly organized and detail-oriented, to ensure excellent quality and results.
• Strong in MS Excel with the ability to use pivot tables and v-lookups.
• Excellent communication and presentation skills.
• Experience working with different invoicing systems.
• Experience working with other time zones.

Life at EZRA

• Your Own World-class coach to help you grow personally and professionally.
• Coaching for Friends and family because coaching is a gift worth passing on.
• Charity Days to support the causes close to your heart - because doing good feels good.
• Learning Budget to fuel your curiosity. If it helps you grow, we’re in.
• Weekly Wellbeing Hour just for you. No meetings. No emails. Just space to breathe, reflect, or reset.
• Regional benefits flex to fit your location and lifestyle.
• A welcoming place to do your best work. Comfortable, collaborative and inclusive.

#LI-Hybrid

We’re an equal opportunity employer dedicated to building a diverse team that reflects the communities in which we work, where everyone has a voice and feels able to be themselves. We believe that diversity strengthens our culture and business. Valuing uniqueness and respecting our differences means we grow faster, become better, and achieve more. In the spirit of transparency, credentials are verified through background checks conducted upon conditional employment, in accordance with applicable laws.