Migration Specialist

Global Relay; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading tech firm in Vancouver is seeking a Migration Specialist to provide customer support and migration assistance. The role involves managing client inquiries, working with platforms like Office 365 and Salesforce, and requires attention to detail along with 3 years of IT experience. The company offers competitive compensation, a comprehensive benefits package, and a supportive work environment that values diversity and inclusion.

Benefits

Comprehensive health benefits

Subsidized meal program

Paid sick days

Bonus

RRSP contribution matching

Qualifications

• 3 years experience in Information Technology.
• General understanding of domains, networking principles, message flow, email protocols, and DNS.
• Strong written and verbal communication in English.

Responsibilities

• Provide superb customer service for clients, managing Salesforce cases and answering inquiries.
• Assist with migration support for various platforms including Email and social media.
• Work collaboratively with departments like Support, Provisioning, Customer Success & Training.

Skills

Customer service

Attention to detail

Written communication

Verbal communication

Salesforce

Proficiency with Excel

Networking principles

Tools

Salesforce

Excel

Grafana Loki

Kibana

Job description

Overview

Who we are:

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role

Your role:

The primary function of a Migration Specialist is to provide prompt and courteous frontline support for migration or project the Migration Services is currently working on. Specialists effectively communicate, both verbally and in writing, while working in a fast-paced environment with a complex service offering. They pay very close attention to detail in an effort to mitigate potential mistakes in a production environment.

Your responsibilities

• Provide superb customer service for Global Relay’s clients: handling customer calls, managing customer Salesforce cases, answering customer inquiries, and following up with customers on migration projects.
• Working with a range of customer contacts in compliance and IT roles.
• Assisting other departments such as Support, Provisioning, Customer Success & Training.
• Migration Support for Email Archiving Types
  • Office 365
  • Microsoft Exchange
  • Google Workspace
• Migration Support for the following message platforms but not limited to:
  • MS Teams
  • Bloomberg
  • RefinitivMessenger
  • Website
• Migration Support for social media platforms including but not limited to:
  • Facebook
  • Instagram
  • YouTube
  • LinkedIn
  • Twitter
• Salesforce Mass Case Creation

About you

• 3 years experience in Information Technology
• General understanding of domains, networking principles, message flow, email protocols, and DNS.
• Salesforce experience preferred
• Proficiency with Excel is an asset
• Experience with logging system such as Grafana Loki or Kibana is desirable
• Strong written and verbal communication in English.
• Excellent attention to detail and ability to work within defined policies and procedures.

Compensation

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees\' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program.

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our in-house culinary team!

British Columbia - Base salary range $60,000 — $80,000 CAD

What you can expect

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.