Customer Service jobs in Canada

We are seeking a proactive and detail-oriented Remote Administrative & Customer Support Associate to manage front-line communications, data entry, and day-to-day office operations. This hybrid role is ideal for someone who thrives in a fast-paced environment, communicates professionally, and maintains high accuracy in administrative tasks.

• Respond to customer inquiries via email, chat, and phone
• Resolve complaints and provide accurate product / service information
• Maintain a positive and professional tone in all interactions
• Document customer feedback and escalate issues when necessary

• Input and update customer, vendor, and inventory data into CRM or spreadsheets
• Verify accuracy of data and correct inconsistencies
• Generate reports and summaries from entered data
• Maintain organized digital filing systems

• Schedule meetings, manage calendars, and coordinate virtual appointments
• Prepare documents, presentations, and internal communications
• Handle email correspondence and follow-ups
• Order supplies and manage vendor relationships (if applicable)
• Support team members with clerical and operational tasks

• 2+ years experience in customer service, data entry, or administrative roles
• Strong written and verbal communication skills
• Proficiency in Microsoft Office, Google Workspace, and CRM tools
• Excellent attention to detail and organizational skills
• Ability to multitask and meet deadlines in a remote environment

• Experience with e-commerce platforms or order management systems
• Familiarity with project management tools (e.g., Trello, Asana, Notion)
• Basic bookkeeping or financial tracking knowledge is a plus

• Flexible remote work environment
• Opportunity to grow with fast-scaling brands
• Collaborative and inclusive team culture
• Performance-based incentives and career development