Personal Lines Customer Service Broker

Ken Gibb Ltd.; Toronto; Hybrid; CAD 55,000 - 65,000; Full time

Job summary

A premier insurance brokerage in Toronto is seeking a RIBO licensed Personal Lines Customer Service / Sales Broker to join their hybrid team. The ideal candidate should possess a strong customer service focus and have a minimum of 3 years insurance experience. Responsibilities include managing client communications and making coverage recommendations. Competitive salary up to $65,000 with benefits provided.

Benefits

Dental care

Employee assistance program

Extended health care

Life insurance

On-site parking

Paid time off

RRSP match

Vision care

Qualifications

• RIBO License is mandatory.
• Minimum 3 years of related insurance experience required.
• Company portal experience is an asset.

Responsibilities

• Provide exceptional customer service across various communication channels.
• Liaise with clients and insurers, responding to inquiries in a timely manner.
• Analyze client-specific risk exposure and make coverage recommendations.

Skills

Customer service focus

Excellent verbal communication

Ability to work under pressure

Multi-tasking

Tools

Broker Management System - SIG

MS Outlook

MS Word

MS Excel

Job description

Overview

Ken Gibb Ltd. is looking for a RIBO licensed Personal Lines Customer Service / Sales Broker in Etobicoke, ON - Hybrid Model

Key Accountabilities and Responsibilities

• Provide exceptional customer service across several communication channels to the clients
• Liaise with clients and insurers on a regular basis, responding to inquiries and requests in a timely, professional manner
• Analyze client specific risk exposure and make appropriate coverage recommendations
• Ability to remarket to various insurers (where appropriate), to ensure coverage and premium needs are met
• Handle and respond to all incoming phone calls and e-mails from clients and companies
• Contact customers and obtain any additional information required
• Knowledge and proficiency within various insurer company portals
• Review endorsements and renewals
• Quote products for new and existing customers
• Perform other related duties as required

Qualifications

• RIBO License - mandatory
• Minimum 3 years related insurance experience
• A strong customer service focus
• Company portal experience an asset
• Excellent verbal and written communication skills
• Ability to work well under pressure and meet deadlines while multi-tasking
• Able to work independently with minimal supervision, yet thrive as part of a team
• Proficient with Broker Management System - SIG is an asset
• MS Outlook, Word and Excel experience is an asset
• CAIB, CIP or FCIP designation (or working towards) is an asset

Compensation

Compensation will be commensurate with qualifications and experience.

Ken Gibb Ltd. offers a competitive compensation package along with a comprehensive employee benefits program.

Application

Please submit your cover letter and resume to Craig Moore.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Details

• Job Types: Full-time, Permanent
• Salary: $55,000–$65,000 per year

Benefits

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Schedule

• Monday to Friday

Ability to commute / relocate

• Etobicoke, ON: reliably commute or plan to relocate before starting work (required)

Experience

• Insurance: 3 years (required)

Licence / Certification

• RIBO License (required)