Customer Service Representative

LION; Toronto; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading PPE manufacturer is seeking a Customer Service Representative in Toronto, Ontario. This role involves providing exceptional service to clients, processing orders, and acting as a liaison between various teams. The ideal candidate will have at least 2 years of customer service experience and strong skills in Salesforce and Excel. Join us to help protect firefighters and first responders.

Benefits

Competitive Salary

Health & Dental Benefits

Vision Care Benefits

Life Insurance

RRSP Matching Retirement Savings Plan

Education Reimbursement Program

Company Events

Qualifications

• 2+ years of experience in a Customer Service position.
• Excellent knowledge of Salesforce and Excel required.
• Experience in Apparel manufacturing or Firefighting industry is a plus.

Responsibilities

• Provide exceptional service for clients through calls and emails.
• Act as a liaison between clients, sales, and production teams.
• Process and audit orders for efficiency.

Skills

Customer service experience

Communication skills

Problem-solving skills

Attention to detail

Interpersonal skills

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

Microsoft Excel

Microsoft Office

ERP system (like Oracle)

Job description

Overview

Looking for a job with a purpose? Want to make a real difference in world?

Starfield LION is one of the top manufacturers of PPE products for firefighters and first responders in North America. We produce firefighter turnout suits and rescue wear.

Join us to help protect our Firefighters!

Job Details

Schedule: Monday to Friday : am – 6 : pm

Hybrid Position: Minimum 3 days in the office a week. Must have highspeed internet (mbs minimum) to work remotely.

Location: Benton Road, North York, M6M 3G2

Major intersection: Keele & Lawrence

Benefits

• Competitive Salary
• Health & Dental Benefits
• Vision Care Benefits
• Life Insurance
• RRSP Matching Retirement Savings Plan
• Education Reimbursement Program
• Company Events and More!

Job Summary

We are seeking a Customer Service Representative who thrives in a dynamic environment and will provide exceptional service for our clients and the millions of people who count on them. The ideal candidate will possess meticulous attention to detail, outstanding communication abilities, and robust problem-solving skills. You will provide product and service information while processing orders for Fire Departments from across the country.

Essential Functions

• Provide a positive customer experience by handling inbound customer calls and emails.
• Act as a liaison between our clients, sales, and the internal production teams.
• Responsible for processing and auditing orders while maintaining the order flow process for increased efficiency.
• Accurately interpret and enter custom firefighter gear orders.
• Effectively communicate with customers in a timely manner to resolve exceptions that prevent an order from moving through the process.
• Prioritize orders with special handling requirements.
• Work as a team in assisting others in the department in order to meet group goals.
• Participate in review process of team metrics
• Respond to trends that are negatively affecting the business
• Work in multiple systems / programs relating to sales, order entry, and quoting.
• Work with manufacturing planning and production teams on an as-needed basis to determine complex configuration solutions.
• Participate in ISO audits and documentation updates.
• Other duties as needed.

Education & Experience Qualifications

• Bachelor’s degree is preferred but will accept relative experience in lieu of degree.
• 2+ years of experience in a Customer Service position.
• Excellent knowledge of Salesforce and Excel required.
• Strong knowledge of Microsoft Office.
• Experience with an ERP system, such as Oracle is a plus.
• Experience in Apparel manufacturing or Firefighting industry considered a huge asset!
• Ability to work in a fast-paced, time-sensitive environment and to meet all deadlines.
• Strong proofreading and attention to detail.
• Strong analytical and problem-solving skills.
• Strong communication skills, both verbal and written.
• Excellent interpersonal skills and customer relations skills.
• Ability to interact positively with employees at all levels of the organization.
• Ability to manage multiple projects and gather information from others.
• Positive attitude and demonstrated ability to work well with a team.
• Self-motivated and organized.

Must be legally able to work in Canada and, where applicable, must have a valid work permit.

No Agency Calls.

Starfield LION is committed to creating an accessible and inclusive organization. Starfield LION is an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion / belief, sexual orientation or age and to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please let the HR representative know.