Remote and full time Customer Service, Data Entry, and Administrative / Office Assistant

Creative Promotional Solutions; North Vancouver; Hybrid; CAD 40,000 - 55,000; Full time

Job summary

A dynamic promotional solutions company is seeking a Remote Administrative & Customer Support Associate. In this hybrid role, you will handle communications, data entry, and administrative tasks, ensuring high accuracy and a professional demeanor. Ideal candidates should have 2+ years of related experience and strong organizational skills. Enjoy a flexible work environment and opportunities for career growth.

Benefits

Flexible remote work environment

Career development opportunities

Performance-based incentives

Qualifications

• 2+ years experience in customer service, data entry, or administrative roles.
• Strong written and verbal communication skills.
• Excellent attention to detail and organizational skills.

Responsibilities

• Respond to customer inquiries via email, chat, and phone.
• Input and update data into CRM or spreadsheets.
• Schedule meetings and manage calendars.

Skills

Customer Service

Data Entry

Written Communication

Verbal Communication

Attention to Detail

Tools

Microsoft Office

Google Workspace

CRM tools

Job description

Job Overview

We are seeking a proactive and detail-oriented Remote Administrative & Customer Support Associate to manage front-line communications, data entry, and day-to-day office operations. This hybrid role is ideal for someone who thrives in a fast-paced environment, communicates professionally, and maintains high accuracy in administrative tasks.

Responsibilities

Customer Service

• Respond to customer inquiries via email, chat, and phone
• Resolve complaints and provide accurate product / service information
• Maintain a positive and professional tone in all interactions
• Document customer feedback and escalate issues when necessary

Data Entry

• Input and update customer, vendor, and inventory data into CRM or spreadsheets
• Verify accuracy of data and correct inconsistencies
• Generate reports and summaries from entered data
• Maintain organized digital filing systems

Administrative & Office Support

• Schedule meetings, manage calendars, and coordinate virtual appointments
• Prepare documents, presentations, and internal communications
• Handle email correspondence and follow-ups
• Order supplies and manage vendor relationships (if applicable)
• Support team members with clerical and operational tasks

Qualifications

• 2+ years experience in customer service, data entry, or administrative roles
• Strong written and verbal communication skills
• Proficiency in Microsoft Office, Google Workspace, and CRM tools
• Excellent attention to detail and organizational skills
• Ability to multitask and meet deadlines in a remote environment

Preferred Skills

• Experience with e-commerce platforms or order management systems
• Familiarity with project management tools (e.g., Trello, Asana, Notion)
• Basic bookkeeping or financial tracking knowledge is a plus

What We Offer

• Flexible remote work environment
• Opportunity to grow with fast-scaling brands
• Collaborative and inclusive team culture
• Performance-based incentives and career development