Bilingual- Customer Service Representative

Support Services Group; Halifax; On-site; CAD 38,000 - 48,000; Full time

Job summary

A customer service organization in Halifax is seeking a Call Center Representative to serve as the primary link between the company and its clients. This role involves handling customer calls, providing assistance, and ensuring efficient service. Candidates must be bilingual in French and English with exceptional customer service skills and proficiency with CRM software. Join a team dedicated to delivering outstanding support and building customer trust.

Qualifications

• Must be able to speak French and English.
• Previous experience in a customer service role is preferred.
• Exceptional customer service skills.

Responsibilities

• Handle inbound and outbound client calls promptly.
• Respond to customer needs accurately and efficiently.
• Build relationships with customers based on trust.

Skills

Customer service orientation

Bilingual in French and English

Organizational skills

Multitasking

Verbal communication skills

Critical thinking

Education

High school diploma/GED

Tools

CRM software

Microsoft Office Suite

Job description

About the Call Center Representative Position

We’re seeking a personable, customer service oriented individual to join our team as a Call Center Representative. As the primary link between our company and both current and potential clients, you’ll be responsible for providing top-notch assistance to those reaching out to us over the phone.

In addition to having excellent customer service skills, you’ll also need to be detail-oriented and able to find solutions in a timely, efficient manner.

Call Center Representative Responsibilities

• Handle inbound and outbound client calls in a timely manner
• Follow company’s call center scripts
• Respond to customer needs efficiently and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issues
• Work with the client to verify or clarify information
• Diffuse angry or upset clients as needed
• Build relationships with customers based on trust and reliability
• Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance
• Make sales or recommend additional services and products to customers
• Attend all necessary training as needed

Call Center Representative Requirements

• Must be able to speak French and English
• Previous experience in a customer service role, preferably as a Call Center Representative
• High school diploma/GED preferred
• Exceptional customer service skills
• Excellent organizational and multitasking skills
• Superb verbal communication skills
• Proficiency with computers, particularly CRM software and Microsoft Office Suite
• Quick and accurate typing skills
• Strong critical thinking and decision making skills
• Bilingual speakers preferred