Construction ofertas em Canadá

Trackunit is a fast-growing company and a leading supplier of IoT solutions, operating out of many offices worldwide. Trackunit specializes in digital solutions that connect machines, people, and systems in the global construction industry. The construction industry is the least digitalized industry of all. This lack of digitalization has left construction far behind a global economy on the rise and placed the industry as one of the least productive industries too.

As a Customer Support Specialist, Tier 2 at Trackunit, you are instrumental in delivering a great customer experience, guiding and supporting our customers to make sure they get the most out of our products and services. You will be right at the heart of matters, as you will deal with our customers on a daily basis handling customer requests over the phone and e-mail. We strive to meet our customers at eye-level and aim to provide support with professionalism and compassion.

You are going to work in an environment that is rich in diversity and inclusion, as our team consists of people from different countries and cultures. Collaboration and compassion are our key qualities, so you can be sure we provide you the support you need on this unique career path.

With our main Canadian hub located in London, Ontario, we offer you a flexible setup where you will work from the hub at least 3 days a week, with the possibility to work from home.

• A place in an agile growth SaaS business, with possibilities to grow internally in the company. We are moving fast, so fasten your seat belt and prepare to be adaptable. Back in 2020 we were 150 employees at Trackunit and we have just passed 400 employees.
• International environment with regular check-ins and social events across teams, departments and borders.
• We take your personal and professional development goals seriously and we support them through training, coaching and mindfulness as well as with an outspoken feedback culture to help you identify your strengths and opportunities. We do this by touching upon your impact on our triple focus: impacting yourself, impacting teams/relations and impacting the organisation/strategy.
• Flexibility and hybrid working is not just a cliché to us or something we state in a job posting. We do offer you a flexible setup and believe that you best can structure how your routines look like. And once you have chosen how you work best, let us know what you need: we got you covered with the IT equipment you need for your work.
• Turning the Tide. At Trackunit, we are committed to creating and contributing to an inclusive workplace. And this commitment starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. We only assess candidates on their qualifications and merit. Learn more about TIDE and other DE&I initiatives here.

• You have 2+ years experience in technical support and have dealt with complex troubleshooting cases.
• Skilled in using diagnostic systems and support tools to solve technical, administrative, and product-related issues, including hardware and software challenges such as connectivity, wiring, and data reporting.
• Comfortable working with engineering teams and using ticketing systems such as Jira.
• You have the ability to communicate technical information in an accessible manner to non-technical customers and colleagues.
• You're an analytical thinker with strong attention to detail, a collaborative mindset, and a commitment to delivering low-effort, high-impact customer experiences.
• You are proactive in escalating complex issues, sharing insights with your team, and ensuring no problem slips through the cracks.

Don't meet every single requirement? No worries - this is what we're looking for ideally, but if you're super interested in this role but your past experience doesn't align perfectly with every qualification, we encourage you to apply.

• Deliver high-quality technical support via phone, email, and chat—resolving complex product, hardware, and connectivity issues efficiently.
• Troubleshoot and guide customers in using Trackunit platforms and hardware to maximize their value and success.
• Take ownership of customer issues, ensuring clear communication, timely follow-ups, and a low-effort experience even when escalation is required.
• Collaborate closely with internal teams, including engineering and product, to escalate critical cases and share user insights.
• Use support tools and systems (like Jira) to document interactions, coordinate tasks, and ensure smooth team operations.
• Stay current on product updates, technical trends, and best practices to continuously improve support quality and effectiveness.

Don't waste your time on writing the ideal cover letter for the job. We want you to create an impact that matters, and that's not in the cover letter.

• Short introduction call with a member of our People & Talent team.
• Virtual meet and greet with the Customer Support Team Lead.
• Personality-based interview. You will be asked to fill out an online personality assessment prior to the second interview. There are no correct answers or profiles, and we are not trying to categorize you - the aim is a dialogue around the results and Trackunit’s culture, so you can also decide if it aligns with your expectations and what’s important to you.
• Prior task before the second interview - we will hand over a slightly altered customer case before we meet for the second time. We would like you to answer the case and provide a solution. Doing this we can get to know your way of thinking and your problem-solving skills.
• Second interview will be with Customer Support Team Leads (Canada) and a colleague from the team. The focus will be more on your skills and how to apply them in different situations.
• If needed, throughout the process we will obtain references from former employers, if you have not provided these yourself.

The question is: Are you in?

We hire skilled and motivated people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re interested in a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and are enthusiastic about connecting construction, we want to hear from you. Trackunit is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, colour, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.

Trackunit is also committed to providing reasonable accommodations for qualified people with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let our People & Talents team know.