Warehouse Supervisor à Émirats arabes unis

The Boutique Manager will be responsible for the overall operations, profitability, and customer experience of our yarn and craft store which specializes in high-quality yarns, knitting, crochet, and other craft supplies. A key aspect of this role involves overseeing and facilitating our in‑store learning sessions, including knitting and crochet classes for all skill levels. The ideal candidate will be a passionate crafter with strong retail management experience, excellent interpersonal skills, and a genuine desire to foster a vibrant and inspiring creative community.

Retail Operations & Sales:

• Oversee daily store operations ensuring a clean, organized, and visually appealing environment.
• Achieve sales targets by effectively managing inventory, merchandising, and promotional activities.
• Develop and implement strategies to increase foot traffic and customer loyalty.
• Process sales transactions accurately using the POS system and handle cash, credit, and gift card payments.
• Manage opening and closing procedures, including cash reconciliation and security protocols.
• Monitor and manage store expenses within budget.

Inventory Management:

• Conduct regular inventory counts and manage stock levels to prevent overstocking or stockouts.
• Place orders with suppliers, negotiate favorable terms, and build strong vendor relationships.
• Receive, unpack, and organize incoming merchandise efficiently.

Customer Service Excellence:

• Provide exceptional customer service offering expert advice on yarn types, patterns, tools, and craft techniques.
• Handle customer inquiries, complaints, and returns professionally and efficiently, aiming for satisfactory resolutions.
• Build strong relationships with customers, fostering a sense of community and belonging.

Learning Sessions & Community Engagement:

• Develop schedule and promote a diverse range of knitting, crochet, and workshop offerings.
• Oversee the registration process for classes and manage class sizes.
• Ensure class materials and equipment are readily available and in good condition.
• Organize and host crafting events, knit nights, and community gatherings to engage customers.
• Utilize social media and local marketing to promote classes and store events.

Marketing & Merchandising:

• Collaborate with the owner to develop marketing strategies and promotional campaigns.
• Manage the store’s social media presence (e.g., Instagram, Facebook) with engaging content.
• Stay updated on industry trends, new products, and popular craft techniques.

Administrative Duties:

• Maintain accurate sales records, customer data, and employee files.
• Generate regular reports on sales performance, inventory, and class registrations.
• Ensure compliance with all health, safety, and retail regulations.

• Bachelor’s degree in Business Administration, Retail Management, or a related field preferred.
• Minimum of 3–5 years of proven retail management experience with a strong preference for experience in specialty retail (e.g., craft stores, hobby shops, boutiques).
• Demonstrable experience in managing a team.
• Experience with POS systems, inventory management software, and basic accounting principles.

• Basic or beginner knowledge in both knitting and crochet.
• Strong understanding of retail metrics, sales forecasting, inventory control, and profit margins.
• Proven ability to lead, motivate, and develop a high‑performing team.
• Genuine passion for helping customers with a friendly, patient, and approachable demeanor.
• Excellent verbal and written communication skills for interacting with customers, staff, suppliers, and for marketing purposes.
• Highly organized with strong attention to detail, capable of managing multiple tasks and priorities effectively.
• Ability to identify issues, analyze problems, and implement effective solutions.
• Experience in utilizing social media for business promotion and engaging with online communities.
• Ability to thrive in a dynamic retail environment and adapt to changing trends and customer demands.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace.