Deputy Store Manager – Lifestyle – 2 year contract

Lifestyle; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury retail firm in Dubai is seeking a Store Manager to oversee a team and drive sales performance. The ideal candidate will have 3-5 years of experience successfully managing a retail store, ensuring exceptional customer service and adherence to company policies. This role requires strong leadership skills, a commitment to maintaining brand standards, and the ability to analyze performance data to maximize sales opportunities.

Qualifications

• 3-5 years’ experience successfully running a profitable retail store.
• Proven ability to achieve sales targets and enhance customer satisfaction.
• Strong analytical skills to interpret sales data and manage stock effectively.

Responsibilities

• Drive sales and monitor performance to meet sales targets.
• Cultivate excellent customer service and resolve complaints promptly.
• Implement and adhere to Company policies and procedures.

Skills

Sales performance management

Customer service excellence

Stock management

Visual merchandising

Team leadership

Education

Bachelor's Degree in any discipline

Job description

About Us

As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!

About The Role

To manage and develop the team, in this 2 year contract, in order to achieve high levels of revenue, whilst maintaining brand image, operational compliance and customer satisfaction.

What You’ll Be Doing

• You will drive sales, monitor performance and identify commercial opportunities and make recommendations to meet and exceed sales targets.
• Cultivate a culture of excellent customer service, leading by example. Resolve customer complaints effectively and promptly.
• Minimise stock loss through the management, implementation and adherence of ATG policies and procedures.
• Ensure Visual Merchandising standards are maintained within brand guidelines. Implement Company expectations of standards, maintenance and cleanliness.
• Monitor sales per square foot to ensure maximum productivity within brand and store specifications.
• Keep abreast of market trends and competitor activity and provide feedback/recommendations to the Company.
• Ensure all Company policies and procedures are implemented and adhered to.
• Ensure Company Health & Safety standards are adhered to, at all times.
• Analyse stock management information available to ensure sales opportunities are maximised.
• Provide and analyse reports in order to gain understanding of current performance trends, to identify commercial opportunities and ensure Buying/Planning are aware of stock related feedback.
• Prepare and implement stock takes in store in liaison with the Operations team.
• Recommend, manage and/or support sales promotions and brand activities through effective planning and preparation to meet expectations. Feedback to relevant parties.
• Establish and maintain effective professional relationships with key business partners.
• Understand customer profiles and ensure feedback is provided on Marketing, Buying and Planning to relevant parties.
• Provide leadership and direction to team members towards the achievement of goals and objectives.
• Coach and motivate team to enhance performance produce quality work and ensure that they are continuously developed for higher level roles.

About You

Education: Bachelor’s Degree in any discipline.

Experience: 3-5 years’ experience of successfully running a profitable retail store.