Spa Coordinator jobs in South Africa
Assistant SPA Manager
Job summary
An established industry player is seeking a dynamic Assistant SPA Manager to lead spa operations and enhance guest experiences. This role involves overseeing daily operations, developing long-term strategies, and leading a talented team to deliver exceptional service. You will promote teamwork and collaboration, ensuring that all team members are trained to the highest standards. The company offers a unique opportunity for personal and professional growth, along with a chance to make a positive impact through Corporate Social Responsibility initiatives. If you have a passion for hospitality and a drive for excellence, this position is perfect for you.
Benefits
Qualifications
- Minimum 2 years in a similar role in a 5-star luxury hotel.
- Strong team leader with proven track record in hospitality.
Responsibilities
- Oversee daily spa operations and manage staff performance.
- Develop strategies for service excellence and revenue maximization.
Skills
Education
As a Assistant SPA Manager, you will lead the SPA operations to drive success through strategic leadership and ensure exceptional guest experiences.
What you will be doing:
- Oversee and manage all day-to-day spa operations to meet business objectives.
- Develop long-term strategies, performance benchmarks, and standards to deliver consistent high-quality service.
- Lead recruitment efforts to attract top talent across therapists, technicians, and front desk staff. Recruit, train, develop, and lead the spa team to deliver high performance and guest satisfaction.
- Promote teamwork and a collaborative environment, placing emphasis on service excellence.
- Provide direction, coaching, and motivation to team members, setting clear expectations and goals.
- Participate in hotel leadership meetings and cross-department collaboration.
- Create and manage staff schedules aligned with business demands, special events, and operational priorities.
- Ensure all team members are trained to the highest standard.
- Promote and sell spa services and treatments to maximize revenue.
- Monitor individual retail performance, providing coaching and incentives to drive sales.
- In collaboration with other key departments, plan and execute spa promotions and seasonal packages, evaluating success and ROI.
Qualifications:
- Minimum experience of two years in a similar role in a 5-star luxury hotel.
- Proven team leader with a high level of energy and motivation and a proven track record of living the company’s values.
- You’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them.
- You combine analytical and methodical thinking with high attention to detail and a solution-focused approach.
Additional Information:
- Employee benefit card offering discounted rates in Accor worldwide.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities like Planet 21.
Remote Work:
No
Employment Type:
Full-time
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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