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Training Manager
Job summary
A leading retail pharmacy in Dubai seeks an experienced Training Specialist to design and deliver training for front-line staff, including pharmacists and customer service executives. Responsibilities include conducting induction programs, facilitating ongoing training, and providing targeted coaching. Ideal candidates will have a Bachelor's degree and 4–6 years of experience in a training role, preferably within retail or FMCG backgrounds.
Qualifications
- 4–6 years of experience in a training role, preferably in retail or FMCG.
- Certification in soft skills or behavioral training is an advantage.
Responsibilities
- Design effective training modules for staff.
- Conduct induction programs for new hires.
- Facilitate ongoing training sessions on soft skills.
- Provide coaching to improve customer handling.
- Collaborate with HR to identify skill gaps.
Skills
Education
- Design effective training modules and deliver for front-line retail staff, including pharmacists and customer service executives.
- Conduct induction programs for new hires, covering company values, SOPs, retail processes, and customer service standards.
- Facilitate ongoing training sessions on soft skills, behavioral competencies, and conflict resolution.
- Provide targeted coaching and mentoring to improve customer handling, upselling techniques, and product knowledge.
- Collaborate with HR and Operations to identify skill gaps and develop training plans accordingly.
- Ensure consistency in training delivery across multiple locations, adhering to quality and compliance standards.
- Monitor and evaluate training effectiveness through assessments, feedback, and on-the-job performance metrics.
- Stay updated with industry trends in pharma retail and recommend enhancements to training content accordingly.
- Partner with the Quality and Compliance teams to ensure staff adheres to healthcare and retail regulations.
- Bachelor\'s degree related field with relevant certification in Training & Development is a plus.
- At least 4–6 years of experience in a training role, preferably in retail, FMCG background.
Certification in soft skills or behavioral training is advantageous.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.