Spa & Recreation Manager

Marriott Hotels Resorts; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

A leading hospitality group in Dubai is looking for a Spa Manager to supervise spa operations, enhance guest satisfaction, and manage team performance. The ideal candidate will have a high school diploma and at least 2 years of experience in spa guest services. This role offers a vibrant work environment and opportunities for career advancement.

Qualifications

• 2 years experience in spa guest services or related professional area.
• Experience in supervising employees and managing a team.
• Knowledge of financial management and cost oversight.

Responsibilities

• Supervise and coordinate spa services operations.
• Ensure guest satisfaction and resolve complaints.
• Manage employee performance and training initiatives.

Skills

Customer service

Team leadership

Communication

Budget management

Education

High school diploma or GED

Job description

Job Summary

Position has responsibility for supervising and coordinating activities of employees delivering spa services including salon, skin care program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.

Candidate Profile

Education and Experience

High school diploma or GED; 2 years experience in the spa guest services or related professional area.

Core Work Activities

Supporting Management of Spa Operations and Budgets

Assumes the responsibilities of the Spa Director in his/her absence.

Ensures all employees have the proper supplies, equipment and uniforms.

Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

Manages supplies and equipment inventories within budget.

Maintains cleanliness of spa and related areas and equipment.

Understands the impact of department's operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.

Ensuring and Delivering Exceptional Customer Service

Sets a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels.

Handles guest problems and complaints.

Empowers employees to provide excellent customer service.

Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.

Strives to improve service performance.

Conducting Human Resources Activities

Solicits employee feedback utilizing an open door policy and reviewing employee satisfaction results to identify and address employee problems or concerns.

Ensures employees understand expectations and parameters.

Brings issues to the attention of the department manager and Human Resources as necessary.

Observes service behaviors of employees and provides feedback to individuals.

Participates in employee progressive discipline procedures.

Participates in an on-going employee recognition program.

Reviews comment cards and guest satisfaction results with employees.

Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Supervises on-going training initiatives and conducts training when appropriate.

Establishes and maintains open collaborative relationships with employees and ensures employees do the same within the team.

Celebrates successes and publicly recognizes the contributions of team members.

Ensures property policies are administered fairly and consistently disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

Assists the Spa Director in managing the day-to-day operations of the spa as necessary.

Required Experience

Manager

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and the greatest strength lies in the rich blend of culture, talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability, veteran status or other basis protected by applicable law.