Shift Supervisor jobs in United Arab Emirates

• Manage and process room reservations promptly ensuring accuracy and adherence to established standards and procedures.
• Monitor room availability rates and allotments providing monthly reports on actual materialisation.
• Maintain comprehensive knowledge of all guest rooms suites hotel facilities and services including their locations rates and amenities.
• Collaborate with Sales & Credit department regarding credit status and take appropriate actions when necessary.
• Ensure effective inventory control maintain supply pars and reorder when needed within budget constraints.
• Provide product knowledge training to the reservation team covering both this hotel and other properties within the group.
• Train and communicate yield management principles and room inventory control to the reservation team.
• Manage and update all guest booking materials including vouchers guarantee letters and e-mail correspondence.
• Monitor and update room rates packages and standardised wording for notes and comments informing relevant sections of any changes.
• Liaise with Guest Relations Officer Duty Assistant Manager Assistant Front Office Manager or Front Office Manager for last-minute group bookings or stranded passengers.
• Maintain proficiency in Opera and other reservation software systems.
• Perform other duties as assigned by the Department head and adhere to Front Office Policies and Procedures.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

No

Full-time