Reservations Supervisor | Hotel Experience

AccorHotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel company in Dubai seeks a full-time reservation manager to handle room bookings and inventory control. The ideal candidate will ensure accuracy in reservations, monitor room rates, and train the reservation team on effective practices. The role does not allow remote work and requires close collaboration with other departments. This position is vital for maintaining high service quality and guest satisfaction.

Qualifications

• Experience with managing room reservations and ensuring accuracy.
• Ability to monitor room availability rates and provide accurate reports.
• Knowledge of hotel facilities, services, and inventory control.

Responsibilities

• Manage and process room reservations promptly.
• Collaborate with Sales & Credit department regarding credit status.
• Liaise with various hotel departments for group bookings.

Skills

Room reservation management

Inventory control

Training and communication

Proficiency in Opera reservation software

Job description

Job description

• Manage and process room reservations promptly ensuring accuracy and adherence to established standards and procedures.
• Monitor room availability rates and allotments providing monthly reports on actual materialisation.
• Maintain comprehensive knowledge of all guest rooms suites hotel facilities and services including their locations rates and amenities.
• Collaborate with Sales & Credit department regarding credit status and take appropriate actions when necessary.
• Ensure effective inventory control maintain supply pars and reorder when needed within budget constraints.
• Provide product knowledge training to the reservation team covering both this hotel and other properties within the group.
• Train and communicate yield management principles and room inventory control to the reservation team.
• Manage and update all guest booking materials including vouchers guarantee letters and e-mail correspondence.
• Monitor and update room rates packages and standardised wording for notes and comments informing relevant sections of any changes.
• Liaise with Guest Relations Officer Duty Assistant Manager Assistant Front Office Manager or Front Office Manager for last-minute group bookings or stranded passengers.
• Maintain proficiency in Opera and other reservation software systems.
• Perform other duties as assigned by the Department head and adhere to Front Office Policies and Procedures.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work

No

Employment Type

Full-time