Service Advisor jobs in United Arab Emirates
Senior Customer Care Center Lead - Service Excellence
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Senior Customer Care Center Lead - Service Excellence
Job summary
A leading financial institution in Abu Dhabi is seeking a Customer Care Unit Manager. This role involves supervising a team to resolve customer service requests effectively. Candidates should have a bachelor's degree and at least 5 years of experience in customer service, specifically within banking. Excellent leadership, problem-solving, and communication skills in English are essential. This full-time role does not allow for remote work.
Qualifications
- Proven experience in managing and motivating teams of people.
- Graduate with 5 years experience within customer service industry banking in specific.
- Experience of working within a Contact Centre environment.
- Good knowledge of local work legislation applicable to the call centre environment.
Responsibilities
- Lead the Customer Care Unit team to resolve customer requests promptly.
- Supervise and train the team to ensure efficient operations.
- Identify opportunities for continuous improvement in processes.
- Prepare accurate reports and manage service quality.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.