Senior Customer Care Center Lead - Service Excellence

First Abu Dhabi Bank; Abu Dhabi; On-site; AED 100,000 - 130,000; Full time

Job summary

A leading financial institution in Abu Dhabi is seeking a Customer Care Unit Manager. This role involves supervising a team to resolve customer service requests effectively. Candidates should have a bachelor's degree and at least 5 years of experience in customer service, specifically within banking. Excellent leadership, problem-solving, and communication skills in English are essential. This full-time role does not allow for remote work.

Qualifications

• Proven experience in managing and motivating teams of people.
• Graduate with 5 years experience within customer service industry banking in specific.
• Experience of working within a Contact Centre environment.
• Good knowledge of local work legislation applicable to the call centre environment.

Responsibilities

• Lead the Customer Care Unit team to resolve customer requests promptly.
• Supervise and train the team to ensure efficient operations.
• Identify opportunities for continuous improvement in processes.
• Prepare accurate reports and manage service quality.

Skills

Problem-solving ability

Leadership capabilities

Interpersonal understanding

Communication skills

Negotiation skills

Education

Bachelors degree

Job description

A leading financial institution in Abu Dhabi is seeking a Customer Care Unit Manager. This role involves supervising a team to resolve customer service requests effectively. Candidates should have a bachelor's degree and at least 5 years of experience in customer service, specifically within banking. Excellent leadership, problem-solving, and communication skills in English are essential. This full-time role does not allow for remote work.