Remote It Support jobs in United States
IT Service Desk Administrator II UAE National Only
Delivery Hero
Desktop Support IT Support Engineer
Raqmiyat LLC
Discover more opportunities than anywhere else. Find more jobs nowIT Service Desk Administrator II UAE National Only
Job summary
A leading delivery service provider in Dubai is seeking an IT Support Specialist to assist with technical issues and provide outstanding customer service. The candidate should have a Bachelor's degree in Information Technology and experience with troubleshooting Windows and macOS devices. Strong communication and multitasking skills are essential. This full-time role does not offer remote work options.
Qualifications
- Fresh graduates are welcome; 1-2 years of IT support/service desk experience preferred.
- Strong attention to detail and communication skills.
- Ability to multitask and work in a fast-paced environment.
Responsibilities
- Handle daily IT service requests and incidents.
- Manage the IT counter to support employees.
- Provide first-level troubleshooting for Windows and macOS devices.
- Support and administer Google Workspace accounts.
- Participate in IT projects like system upgrades.
Skills
Education
Tools
The IT Service Desk is the first point of contact for all IT-related requests and incidents. This role provides technical support troubleshooting and excellent customer service to ensure smooth day-to-day technology operations. The specialist will manage tickets assist users at the IT counter and escape complex issues when necessary.
- Handle daily IT service requests and incidents via ticketing system phone email and walk-ins.
- Manage the IT counter to support employees with hardware software and access requests.
- Provide first-level troubleshooting for Windows and macOS devices including installation configuration and maintenance.
- Support and administer Google Workspace (G Suite) accounts apps and integrations.
- Basic network troubleshooting (LAN / Wi-Fi connectivity VPN printer setup etc.).
- Install configure and maintain applications such as MS Office 365 and collaboration tools.
- Ensure timely escalation of unresolved issues to higher-level IT support teams.
- Assist with new hire onboarding (laptop setup account creation orientation support).
- Track and update asset inventory for laptops peripherals and accessories.
- Provide support for audio / visual and conferencing equipment.
- Deliver outstanding customer service ensuring issues are resolved efficiently and communicated clearly.
- Maintain documentation of processes FAQs and solutions for common issues.
- Participate in IT projects such as system upgrades security awareness and process improvements.
- Ensure compliance with IT policies security guidelines and data protection standards.
- Bachelors degree (or Diploma) in Information Technology Computer Science or related field.
- Fresh graduates are welcome to apply; 12 years of IT support / service desk experience is preferred.
- Strong knowledge of Windows and macOS troubleshooting.
- Familiarity with Google Workspace (G Suite) administration.
- Basic understanding of networking fundamentals (IP addressing DNS DHCP Wi‑Fi).
- Proficiency in Microsoft Office Suite (Word Excel PowerPoint Outlook).
- Excellent problem-solving skills and attention to detail.
- Strong communication and customer service skills.
- Ability to multitask prioritize and work in a fast-paced environment.
- Willingness to work flexible hours or shifts if required.
Remote Work: No
Employment Type: Full-time
Vacancy: 1
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.