BMC Helix Support / Technical Support Analyst-Remote

Müller`s Solutions; United Arab Emirates; Remote; AED 120,000 - 200,000; Full time

Job summary

A tech solutions company is looking for a Helix Support / Technical Support Analyst to provide exceptional support for Helix environments. This role involves troubleshooting issues, assisting clients, and collaborating with internal teams. Candidates should have a Bachelor's degree in Computer Science and 2-4 years of relevant experience. Strong communication skills and customer focus are essential. The position is remote with a competitive salary and benefits package.

Benefits

Competitive salary and benefits package

Opportunity to work with a talented team

Exciting projects and innovative environment

Qualifications

• 2-4 years of experience in technical support, preferably in a software or version control environment.
• Strong knowledge of Helix Core and experience with version control systems.
• Experience with scripting or automation tools to support troubleshooting efforts is a plus.

Responsibilities

• Provide first-level technical support for Helix users, resolving issues promptly.
• Troubleshoot problems related to Helix Core and assist clients in onboarding.
• Document issues and solutions to create a knowledge base.

Skills

Problem-solving skills

Communication skills

Customer-focused mindset

Education

Bachelor's degree in Computer Science or related field

Tools

Helix Core

Version control systems

Job description

Müller's Solutions is seeking a dedicated Helix Support / Technical Support Analyst to join our remote team. In this role, you will provide exceptional technical support for Helix environments, assisting clients in troubleshooting and resolving issues related to version control, software deployments, and integration processes. You will collaborate with both customers and internal teams to ensure that Helix is used efficiently and effectively, while also contributing to ongoing improvements in our support processes.

Key Responsibilities

• Provide first-level technical support for Helix users, addressing inquiries and resolving issues in a timely manner.
• Troubleshoot and diagnose problems related to Helix Core, including configuration, integration, and performance issues.
• Assist in the onboarding and training of clients on Helix functionalities and best practices.
• Document technical issues and solutions in detail to create a knowledge base for internal and customer use.
• Collaborate with development and DevOps teams to understand client needs and implement effective solutions.
• Stay current on Helix product updates and enhancements, effectively communicating changes to clients.
• Participate in continuous improvement initiatives to refine support processes and tools.

Why Join Us

• Opportunity to with a talented and passionate team.
• Competitive salary and benefits package.
• Exciting projects and innovative work environment.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2-4 years of experience in technical support, preferably in a software or version control environment.
• Strong knowledge of Helix Core and experience with version control systems.
• Excellent problem-solving skills and the ability to articulate technical concepts to non-technical users.
• Experience with scripting or automation tools to support troubleshooting efforts is a plus.
• Strong communication skills and ability to work well in a remote team environment.
• Customer-focused mindset with a commitment to providing exceptional support.

Preferred Qualifications

• Experience with CI/CD processes and tools.
• Familiarity with other version control systems (e.g., Git, SVN) and software development methodologies.
• Previous experience in a remote support role or IT service management.
• Relevant certifications in IT support or Helix administration are advantageous.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.