Deskside Support Technician (L2) - EUC & DC UAE

Excis Compliance ltd; Dubai; On-site; AED 120,000 - 150,000; Full time

Job summary

A global IT support company is seeking a Deskside Technician in Dubai to provide high-level technical support for end-user computing environments. The ideal candidate has over 4 years of experience in desktop support and excellent communication skills in English and Arabic. This role involves troubleshooting, providing exceptional service, and managing asset inventory in a collaborative work culture with competitive salary and career growth opportunities.

Benefits

Competitive salary

Collaborative and inclusive work culture

Career growth opportunities

Qualifications

• 4+ years of hands-on experience in desktop support or IT helpdesk roles.
• Strong knowledge of Windows OS (10 / 11), macOS, and Microsoft O365.
• Excellent verbal and written communication skills in both English and Arabic.

Responsibilities

• Provide onsite and remote support for Windows 10 / 11, macOS, and mobile devices.
• Troubleshoot hardware, software, and network issues.
• Support VIP users with prompt and professional service.

Skills

EUC / Break-fix experience

Windows OS knowledge

Microsoft O365 experience

Active Directory proficiency

Customer service skills

Excellent communication

Tools

Microsoft Intune

Desktop Central

Job description

WE’RE HIRING A DESKSIDE TECHNICIAN (L2) – EUC & DC!

Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

Client in 190+ countries

6000+ Engineers

200+ Enterprise Clients

We are seeking an experienced Deskside Support Technician to provide high-level technical support for end-user computing environments. In this role, you will be responsible for troubleshooting hardware, software, and network issues while delivering exceptional service to employees, including executive / VIP staff.

Key Responsibilities

• Provide onsite and remote support for Windows 10 / 11, macOS, and mobile devices (iOS / Android)
• Diagnose and resolve issues related to O365, Active Directory, printers, video conferencing systems, and peripherals
• Perform IMAC (Install, Move, Add, Change) tasks, including hardware / software deployments and upgrades
• Manage asset inventory, including tagging, tracking, and reporting
• Support VIP users with prompt and professional service
• Collaborate with IT teams to escalate and resolve complex technical issues
• Document solutions in the ticket system, create knowledge base articles, and provide user training when necessary

Technical Skills & Experience

• 4+ years of hands-on EUC / Break-fix experience in desktop support or IT helpdesk roles
• Strong knowledge of Windows OS (10 / 11), macOS, and Microsoft O365
• Experience with Microsoft Intune and Desktop Central for endpoint management
• Proficiency with Active Directory, remote support tools, and mobile device management
• Ability to troubleshoot hardware (laptops, printers, AV systems) and software issues
• Familiarity with malware removal and basic network troubleshooting

Soft Skills & Certifications

• Excellent verbal and written communication skills in both English and Arabic
• Exceptional customer service skills (VIP support experience preferred)
• Ability to work in a fast-paced corporate environment
• A+ Certification, MCP, or ITIL (preferred but not required)

Physical Requirements

• Ability to lift / move equipment (up to 50 lbs)
• Willingness to travel between office locations if required

Benefits

• Competitive salary
• Collaborative and inclusive work culture
• Career growth opportunities in a global IT environment

Join Our Team!

If you are a problem-solver with strong technical skills and a passion for delivering top-notch IT support, we want to hear from you! Apply now to become part of a dynamic team where your expertise makes a real impact.