Lead IT Systems Specialist

Egis Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading infrastructure firm in Dubai is looking for a versatile Lead IT Systems Specialist to manage and support enterprise IT infrastructure. The role involves providing expert technical support, overseeing AV systems, and mentoring junior staff. Candidates should have at least 8 years of IT support experience, a relevant degree, and strong leadership skills. This full-time position offers an opportunity to enhance IT capabilities in a multinational environment.

Qualifications

• 8 years of IT support experience, including leadership roles.
• Certifications preferred: ITIL, MCITP, Cisco CCNA.
• Excellent English communication and interpersonal skills.
• Strong organizational skills for managing multiple priorities.

Responsibilities

• Provide expert-level technical support for IT infrastructure.
• Install and configure operating systems and applications.
• Lead root-cause analysis for technical issues.
• Collaborate with IT teams for cybersecurity protocols.
• Develop and maintain support documentation.

Skills

Microsoft Intune & Autopilot

Active Directory

Microsoft Exchange / Office 365 / Teams / SharePoint

ITSM platforms (e.g., ServiceNow)

Troubleshooting expertise for PCs, AV systems

Cybersecurity fundamentals

Network fundamentals (LAN/Wi-Fi)

Education

Bachelor’s degree in Information Technology

Tools

ServiceNow

Microsoft Teams Rooms

Cisco CCNA

Job description

We’re seeking a versatile and technically skilled Lead IT Systems Specialist to manage and support enterprise IT infrastructure and systems across our office. This role will be the go-to expert for ensuring seamless daily operations from resolving end‑user issues to configuring AV systems. You’ll also play a pivotal role in mentoring junior support staff, owning IT processes and collaborating globally to uphold standards.

Key Responsibilities

• Provide expert‑level technical support for hardware, software, network systems and audiovisual (AV) solutions across the office.
• Install, configure and maintain operating systems, applications, endpoint devices and meeting room technology.
• Lead root‑cause analysis for recurring issues and implement long‑term corrective measures.
• Manage and resolve escalated or complex technical issues with minimal disruption to operations.
• Own the setup, testing and troubleshooting of AV equipment for high‑stakes meetings and events (e.g., "Microsoft Teams Rooms").
• Supervise or mentor junior support staff and provide guidance in technical areas.
• Collaborate with regional and global IT teams to implement cybersecurity protocols, endpoint protection and compliance controls.
• Ensure timely and effective delivery of IT projects and support initiatives, staying within budget and scope.
• Oversee the asset management lifecycle from procurement to decommissioning, maintaining up‑to‑date records and compliance.
• Develop and maintain support documentation, knowledge‑base articles and user guides.
• Support onboarding and offboarding processes with hardware setup, account provisioning and user orientation.
• Monitor ticket queues, ensuring SLA adherence and continuous improvement in service delivery.
• Coordinate with vendors for support services, contracts and repairs as required.
• Stay current with emerging technologies to proactively enhance IT capabilities and user experience.

Technical Skills & Competencies

• Hands‑on experience with:
  • Microsoft Intune & Autopilot
  • Active Directory (Group Policy and Domain Controller administration)
  • Microsoft Exchange / Office 365 / Teams / SharePoint administration
  • ITSM platforms (e.g., ServiceNow, Freshservice, Freshworks)
• Strong troubleshooting expertise for PCs, AV systems, network devices and business‑critical applications.
• Familiarity with escalation matrix frameworks and structured incident management.
• Working knowledge of cybersecurity fundamentals, endpoint security and patch management.
• Exposure to network fundamentals (LAN/Wi‑Fi), VPN and DNS troubleshooting.
• Solid documentation habits and the ability to explain technical concepts to non‑technical users.

Qualifications

• 8 years of IT support experience, including at least 12 years in a senior or lead role.
• Bachelor’s degree in Information Technology, Computer Science or a related field.
• Certifications preferred: ITIL, MCITP, Microsoft Certified, Cisco CCNA.
• Demonstrated experience managing AV systems and video‑conferencing platforms (e.g., Teams Rooms, Logitech, Yealink).
• Experience with cloud environments and remote endpoint management tools.
• Excellent communication and interpersonal skills in English.
• Strong organizational skills with the ability to manage multiple priorities effectively.
• Proficiency in network administration and security practices.
• Excellent leadership and team‑management skills with the ability to motivate and develop staff.
• Experience with IT service delivery and support processes in a corporate environment.
• Ability to work in a fast‑paced environment and manage multiple priorities effectively.
• Willingness to work flexible hours as needed to support critical IT operations.

Remote Work

No

Employment Type

Full‑time