IT Support

BlackStone eIT; United Arab Emirates; On-site; AED 60,000 - 80,000; Full time

Job summary

A technology firm in the United Arab Emirates is seeking a knowledgeable IT Support Specialist to join their technical support team. The successful candidate will assist with troubleshooting technical problems, document support incidents, and provide user training. The role requires an Associate's degree in IT and 1-3 years of relevant experience. This position offers benefits including paid time off, performance bonuses, and training opportunities.

Benefits

Paid Time Off

UAE Benefits

Performance Bonus

Training & Development

Qualifications

• 1-3 years of experience in technical support or IT help desk roles.
• Strong understanding of computer systems, software applications, and operating systems.
• Proficient in troubleshooting a variety of software and hardware issues.

Responsibilities

• Assist users with troubleshooting technical problems related to hardware, software, and network systems.
• Respond to support requests via phone, email, and in-person, ensuring a prompt service experience.
• Document and track support incidents in the ticketing system.
• Install, configure, and maintain IT equipment such as PCs, printers, and mobile devices.
• Collaborate with team members to resolve complex issues.

Skills

Troubleshooting technical problems

User training and support

Excellent communication skills

Detail-oriented

Education

Associate's degree in Information Technology

Job description

BlackStone eIT is seeking a motivated and knowledgeable IT Support Specialist to enhance our technical support team. In this role, you will provide critical IT assistance to our employees and clients, ensuring that all technology-related issues are addressed efficiently and effectively. Your contributions will play an essential role in maintaining our company's operations and supporting our commitment to excellent service delivery.

Key Responsibilities

• Assist users with troubleshooting technical problems related to hardware, software, and network systems.
• Respond to support requests via phone, email, and in-person, ensuring a prompt and professional service experience.
• Document and track support incidents and their resolutions in the ticketing system to ensure a smooth workflow.
• Install, configure, and maintain IT equipment such as PCs, printers, and mobile devices.
• Provide user training and support on various systems and applications as necessary.
• Collaborate with team members to resolve complex issues and improve support processes.
• Stay current with emerging technology trends to ensure effective support and recommendations.
• Participate in IT projects to enhance system capabilities and operations.

Benefits

• Paid Time Off
• UAE Benefits
• Performance Bonus
• Training & Development

Qualifications

• Associate's degree in Information Technology, Computer Science, or a related field.
• 1-3 years of experience in technical support or IT help desk roles.
• Strong understanding of computer systems, software applications, and operating systems.
• Excellent communication and interpersonal skills.
• Proficient in troubleshooting a variety of software and hardware issues.
• Familiarity with ticketing systems and remote support tools.
• Ability to work independently and as part of a team in a fast-paced environment.
• Detail-oriented with a commitment to customer satisfaction.