Relationship Officer jobs in United Arab Emirates

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

To support the BDU Asset Team Leaders, Relationship Management team, and Business Development Officers in maintaining and nurturing both existing and prospective client relationships with personalized and standardized service. Additionally, to manage the overall service and operational quality across the assigned portfolio.

Assist the Relationship Management team and Business Development Officers in achieving financial objectives related to new customers, application processing, limits, utilization, fee realization against fully secured lines, and monitoring the portfolio (e.g., routing conditions, turnover/POS). Ensure the timely fulfillment of covenants as per the Credit Approval Process and provide daily operational support.

• Work closely with the team to identify desired service levels.
• Collaborate on projects with the Client Experience Manager or Governance to improve and standardize client services.
• Ensure smooth processing of applications and requests, including account opening and resolving discrepancies.
• Provide feedback to Product Managers on process and service issues.
• Meet service standards and turnaround times as per SLAs.

• Assist in conducting proper KYC and compliance activities related to assets, liabilities, insurance, and investments.
• Help reduce rejects and referrals by acting as a checker and providing feedback.
• Ensure timely updates of expired or overdue KYC, Visa, Passport, and Emirates documents.
• Maintain high-quality KYC records and conduct regular reviews of client facilities and transactions.
• Review operational SLAs and standards regularly and implement necessary amendments.

• Record and process client transactions accurately and promptly.
• Handle customer complaints and inquiries effectively.
• Monitor customer feedback to meet Mashreq BDU Business Banking standards.

• Support with KYC and FATCA updates and ensure client information is current.
• Implement audit recommendations and escalate non-routine issues.
• Pre-screen applications and ensure adherence to financial and non-financial parameters.
• Identify and report anomalies in lodgment, pledging, or withdrawal processes.

• Manage portfolio mapping metrics and review portfolio CPR regularly.

• Thorough knowledge of retail banking products, services, policies, and processes at Mashreq Bank.
• Skills required: problem-solving, communication, interpersonal, ability to work under pressure, computer literacy.

Role Level: Mid-Level

Work Type: Full-Time

Country: United Arab Emirates

City: Dubai

Company Website: [URL]

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