lavori da Payroll Supervisor in località Emirati Arabi Uniti
Food & Beverage Supervisor Rosewater Conrad Abu Dhabi Etihad Towers
Hilton Worldwide, Inc.
Scopri più opportunità qui che da qualsiasi altra parte. Trova subito più lavoriNight shift supervisor
Al Sahraa Recruitment Services
Visual Merchandise Group Leader | Retail | IKEA Abu Dhabi
Ikea
Collegati con i cacciatori di teste per candidarti a posizioni similiMale Indian HR & Operations Supervisor
Jobs for Humanity
NOC Shift Lead (L2 Supervisor)
Descrizione del lavoro
A leading IT services firm in Dubai seeks a dedicated supervisor to lead L1 Operators during shifts and manage incident handling according to defined protocols. This role emphasizes effective communication, compliance with operational standards, and continuous improvement. The ideal candidate will monitor performance metrics and play a key role in incident resolution. This position offers the opportunity to contribute significantly to operational success in a dynamic environment.
Mansioni
- Supervise and lead L1 Operators during assigned shift.
- Manage and elevate incidents as per defined SOPs and escalation paths.
- Validate incidents before escalating to L3 or engineering teams.
- Ensure accurate maintenance of incident logs and ITSM records.
- Conduct and document effective shift handovers with status updates.
- Provide guidance and support to shift team for incident triage and troubleshooting.
- Ensure compliance with operational procedures and quality standards.
- Contribute to root cause analysis (RCA) and continuous improvement initiatives.
- Monitor and report on key performance indicators such as incident resolution SLAs, categorization accuracy, and efficiency of escalations.
- Act as duty manager, representing the operations team during the shift.
- Supervise and lead L1 Operators during assigned shift.
- Manage and elevate incidents as per defined SOPs and escalation paths.
- Validate incidents before escalating to L3 or engineering teams.
- Ensure accurate maintenance of incident logs and ITSM records.
- Conduct and document effective shift handovers with status updates.
- Provide guidance and support to shift team for incident triage and troubleshooting.
- Ensure compliance with operational procedures and quality standards.
- Contribute to root cause analysis (RCA) and continuous improvement initiatives.
- Monitor and report on key performance indicators such as incident resolution SLAs, categorization accuracy, and efficiency of escalations.
- Act as duty manager, representing the operations team during the shift.
* Il benchmark retributivo si basa sugli obiettivi retributivi dei leader del mercato nei rispettivi settori. È pensato per orientare gli utenti Premium nella valutazione delle posizioni aperte e aiutarli a negoziare la propria retribuzione. Tale benchmark non è fornito direttamente dall'azienda, quindi la retribuzione effettiva potrà risultare anche notevolmente superiore o inferiore.