Food & Beverage Supervisor

SLS; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A hospitality company in Dubai is seeking an experienced Restaurant Manager to ensure smooth operations and high guest satisfaction. The ideal candidate will have a minimum of 2 years management experience, excellent customer service skills, and the ability to thrive in a fast-paced environment. Responsibilities include leading the team, managing complaints, and ensuring quality in service and operations.

Qualifications

• Minimum 2 years’ management experience in Restaurants and Bars.
• One to two years in public contact position, preferably in upscale hotel.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Ensure smooth daily operations in the restaurant.
• Assist leadership in achieving high guest satisfaction.
• Guide and lead servers in the restaurant.

Skills

Management experience

Customer service skills

Verbal and written communication in English

Attention to detail

Teamwork

Job description

Job Description

• Ensure the day to day operation is smooth in the restaurant
• Assist the leadership team of the restaurant in achieving high guest satisfaction
• Guide and lead the server in the restaurant
• Perform the duties of Manager on regular basis
• Maximize sales potential and encourage up selling in order to maximize rates.
• Ensure cash floats are secured at all times.
• To work within budgeted costs
• To minimize abuse of operating equipment
• To ensure that requisitions for supplies are completed, delivered and accounted for.
• To minimize the use of overtime
• To ensure that there is enough operating equipment at all times.
• To record all voids, and report any payment discrepancies to Restaurant Manager.
• To follow Company procedures when handling cash, credit cards and cheques.
• To see guests concerning all complaints and report all complaints to Manager.
• To liaise with colleagues over guests requirements and needs.
• To ensure handover at shift end and beginning.
• To liaise with Head Chef on a regular basis.
• To liaise with Reception on a regulars basis.
• To gain customer feedback at all times.
• To complete a full report of the day’s events in the Management Report Book.
• Create and maintain a personal and respectful rapport with regular guests.
• Maintain a high customer profile, and handle promptly and courteously all guest comments, questions, complaints, requests and enquiries, taking the necessary action steps and ensuring thorough follow-through.
• Familiarize yourself with guests needs and requirements in order to ensure an efficient and friendly service
• Fanatical focus on quality and consistency in all areas, food and beverage quality, guest service, cleanliness, etc.
• Support all other revenue centers in the hotel such as Rooms and Events
• To be results driven and totally accountable.
• Attend daily business review meetings, weekly strategic sales meetings, management meetings and other meetings as required / requested.
• Undertake regular inspections to ensure that the company’s assets are well maintained and protected.
• Ensure that the business is seen as a respected, important member of the community by local influencers.
• Carry out any other duties as are within the scope, spirit and purpose of the job as requested.

Qualifications

• Minimum 2 (two) years’ management experience in Restaurants and Bars.
• One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
• Enter and locate work related information using computers and / or point of sale systems
• Possess a gracious, friendly, and fun demeanor
• Ability to multitask, work in a fast paced environment and have a high level attention to detail
• Strong verbal and written communication skills in English
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork