IT Supervisor | Hilton Dubai Palm Jumeirah

Hilton; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxurious hotel in Dubai is seeking an IT Supervisor to support the day-to-day IT systems for business operations. The ideal candidate should have prior IT experience in the hotel sector, along with knowledge of Microsoft systems and hotel applications like Fidelio and Micros. Responsibilities include providing support to hotel systems, recording issues, and suggesting improvements to enhance IT operations.

Qualifications

• Previous IT experience, preferably in the hotel, leisure, and/or service sector.
• Experience with all Microsoft systems.
• Experience with hotel applications, such as Fidelio and Micros, is preferred.

Responsibilities

• Provide day-to-day support for all internal hotel IT systems and users.
• Record all issues that arise and advise the IT Manager.
• Recommend system improvements to the IT Manager.
• Communicate with the hotel Business Center Team for Guest-related IT requirements.

Skills

Previous IT experience

Experience with Microsoft systems

Organizational skills

Interpersonal skills

Technical skills

Tools

Fidelio

Micros

Job description

At Hilton Dubai Palm Jumeirah, an IT Supervisor will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel.

What will I be doing?

As an IT Supervisor, you will support the IT Department in its efforts to ensure the quality and delivery of IT systems for both the hotel and its Guests. These efforts will be fulfilled promptly, within budget, and in accordance with IT operating standards. Specifically, the IT Supervisor will perform the following tasks to the highest standards:

• Provide day-to-day support for all internal hotel IT systems and users, minimizing any system outages
• Record all issues that arise and advise the IT Manager of any issues that need further attention
• Recommend system improvements to the IT Manager
• Communicate with the hotel Business Center Team to respond to any Guest-related IT requirements

What are we looking for?

An IT Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous IT experience, preferably in the hotel, leisure, and/or service sector
• Experience with all Microsoft systems
• Experience with hotel applications, such as Fidelio and Micros, preferred
• Excellent organizational and interpersonal skills
• Current technical skills and knowledge of technology

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!