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Job summary
A luxury hotel chain located in Ras Al Khaimah is seeking a Guest Relations Associate to ensure personalized service for guests while adhering to hotel standards. The role involves assisting guests with check-in, managing complaints, and promoting hotel services. Ideal candidates will have experience in guest relations and strong interpersonal skills. Opportunities to grow within a prestigious brand await you.
Qualifications
- Experience in guest relations or customer service.
- Strong communication and interpersonal skills.
- Ability to handle complaints and resolve issues effectively.
- Flexibility to adapt within the Front Office Department.
Responsibilities
- Provide personalized service to guests following hotel standards.
- Assist with guest relations and pre-event arrangements.
- Welcome guests and escort them to their rooms.
- Manage guest complaints professionally and effectively.
- Promote hotel services and internal activities.
- Maintain cleanliness and organization in guest areas.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.