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Operations Manager
Job summary
A leading grooming brand in Dubai is seeking an Operations Manager to oversee day-to-day operations across two branches. The ideal candidate will have experience in operations management and a strong focus on maintaining premium service standards. Key responsibilities include staff performance monitoring and ensuring smooth operations. Join a dynamic, growing team in one of Dubai's most talked-about grooming brands.
Benefits
Qualifications
- Previous experience in operations, hospitality, or retail management.
- Experience in barbershop/salon operations is an advantage.
- Highly organized, detail-oriented, and consistent in execution.
Responsibilities
- Oversee daily operations and ensure smooth on-time opening of branches.
- Monitor staff performance and grooming standards.
- Maintain a consistent, premium client experience across locations.
Skills
Tools
Company: Back Alive Barbershop
Location: Dubai, UAE
Employment Type: Full-Time
Back Alive Barbershop is one of Dubai’s fastest-growing and most recognized grooming brands, known for our premium service, precision, and strong client loyalty. We operate two branches across Dubai and are expanding rapidly. We are urgently looking for a highly organized Operations Manager to oversee and optimize our day-to‑day operations.
The Operations Manager will be responsible for ensuring that both branches (City Walk and Marina) run efficiently and maintain our premium service standards. This role requires strong leadership, attention to detail, and the ability to manage multiple tasks in a fast‑paced environment.
- Oversee daily operations and ensure smooth, on‑time opening of both branches.
- Monitor staff performance, grooming standards, attendance, and professionalism.
- Maintain a consistent, premium client experience across all locations.
- Manage daily reports, KPIs, cash flow, inventory tracking, and maintenance schedules.
- Coordinate with suppliers, service providers, and internal teams.
- Communicate regularly with owners regarding performance, challenges, and improvements.
- Act as the bridge between management and staff, ensuring clear expectations and accountability.
- Previous experience in operations, hospitality, or retail management.
- Experience in barbershop/salon operations is an advantage.
- Strong communication, leadership, and people‑management skills.
- Highly organized, detail‑oriented, and consistent in execution.
- Tech‑savvy and comfortable using digital tools and reporting systems.
- Calm, professional, and solution‑focused under pressure.
- Ability to follow and enforce Standard Operating Procedures (SOPs).
Google Sheets, Notion, WhatsApp, Fresha, and basic management/reporting tools.
- Work with one of Dubai’s most talked-about grooming brands.
- Opportunity to lead operations across two rapidly growing branches.
- Dynamic and supportive work environment.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.