Loyalty Platform & Vendor Operations Lead

Galadari Brothers; United Arab Emirates; On-site; AED 60,000 - 80,000; Full time

Job summary

A major business conglomerate in the UAE is seeking a professional to manage vendor relationships and oversee loyalty program operations. Responsibilities include coordinating product updates, monitoring vendor performance, and ensuring operational excellence across digital products. Ideal candidates will hold a Bachelor’s degree and have 2-4 years of relevant experience in vendor management or product operations. Strong project management and communication skills are essential for success in this role.

Qualifications

• 2-4 years of experience in vendor management or product operations within loyalty programs.
• Experience with creating detailed digital product documentations.
• Proven ability to handle multiple tasks simultaneously.

Responsibilities

• Assist in the management of vendor relationships and product deliverables.
• Coordinate and execute product updates based on business needs.
• Support day-to-day vendor operations with timely resolution of issues.
• Manage end-to-end User Acceptance Testing for the LMS and connected applications.

Skills

Vendor relationship management

Project management

Communication skills

Analytical skills

CRM systems management

Agile methodologies

Proficient with JIRA

Education

Bachelor’s degree in Business Management, Marketing, IT, or a related field

Job description

A major business conglomerate in the UAE is seeking a professional to manage vendor relationships and oversee loyalty program operations. Responsibilities include coordinating product updates, monitoring vendor performance, and ensuring operational excellence across digital products. Ideal candidates will hold a Bachelor’s degree and have 2-4 years of relevant experience in vendor management or product operations. Strong project management and communication skills are essential for success in this role.