We're seeking a Hub Account Manager to join our dynamic Last Mile network.
In this role, you will manage acquisition quality performance KPIs and lead a team of associates, helping to build the future of customer service as we strive to become Earth's most customer-centric company. This is your chance to make history with us.
You will be responsible as a manager for one of the main teams, ensuring that all workflows run smoothly and that customer expectations are met or exceeded.
Within the logistics team, you will lead and oversee a team of approximately 8-30 associates, managing a large network of stores, including acquisition and performance. You will drive training, integration, motivation, and inspire progress. You will exercise sound judgment to ensure progress and KPI targets are met.
Key responsibilities include:
The Hub Account Manager owns communication with stores, supports onboarding, tracks quality, and collaborates on quality and reliability issues impacting OTR metrics.
Requirements include:
Our inclusive culture empowers Amazon employees to deliver excellent results. If you have a disability and need accommodations during the application or onboarding process, please visit our support page for more information.
Required Experience: Manager
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.