Logistics à Émirats arabes unis

We will strive to create and maintain a community of winning talent which feels valued and lives the connection to the brand in whatever we do. We will provide the freedom and support where individuals can demonstrate their skills and abilities; grow and reach their potential in a performance reward driven environment. We will embrace diversity and inclusion and will act honest and ethical in everything we do; aspiring to be the employer of choice.

Oversee the day-to-day operations and administration of the Executive Office of the General Manager with professionalism and courtesy. Maintain the highest standards of administrative support for the General Manager.

Take on the responsibility of managing the arrival, departure, and stay of Marriott Bonvoy VIP Guests.

Executive administration support involves the following responsibilities:

• Skillfully prepare letters and correspondences, ensuring precision and professionalism.
• Efficiently manage the intake and dissemination of all incoming emails.
• Serve as the point of contact for the General Manager's telephone calls, adeptly redirecting as necessary.
• Maintain a meticulously organized diary and appointments system to uphold commitment to appointments, attendance at meetings, and meeting deadlines.
• Establish and uphold an accurate and efficient system, ensuring timely and secure follow-ups and traces, including the meticulous logging of received cheques.
• Serve as the primary liaison for owners' requests, effectively coordinating with the personal assistant of the Owning office to ensure seamless communication and efficient execution of their requirements.
• Oversee the comprehensive distribution of Christmas and Birthday cards to VIP guest & Executive team, managing the entire process from preparation to post.
• Professionally handle and respond to guest complaint letters with a focus on swift resolution.
• Execute the preparation of various documents, including gift vouchers, prizes, donations, guest cards, letters of thanks, and reports as required.
• Proactively engage in the ongoing development of processes and methods to enhance the service and efficiency of all facets of the role.
• Skillfully manage travel arrangements and accommodation logistics when required.
• Record, type, and efficiently distribute minutes of meetings, ensuring accuracy and clarity.
• Take charge of the preparation of VIP and complimentary forms to streamline processes.
• Engage with guests, including VIPs, and address any previous complaints with a proactive and customer‑centric approach.
• Foster external relationships within the community to strengthen organizational ties and presence.

• Uphold strict confidentiality concerning guest, associates and General Manager’s matters at all times.
• Project a highly professional image, characterized by impeccable appearance, demeanor, and conduct.
• Demonstrate meticulous attention to detail, ensuring the accuracy of content, spelling, and grammar in written correspondence.
• Exhibit outstanding interpersonal and communication skills, with an ability to seamlessly integrate into all organizational levels.
• Possess exceptional telephone etiquette, ensuring a polished and professional manner.
• Showcase elevated organizational skills and efficiency in managing tasks.
• Demonstrate excellence in customer service, prioritizing guest satisfaction and positive interactions.
• Thrive in a high‑pressure environment, both as a collaborative team member and when working independently.
• Display proactive and innovative qualities, contributing to the continuous improvement and advancement of processes.

We do expect that you do have the experiences/ behaviors below. You:

• Demonstrate effective communication skills to collaborate seamlessly with various departments.
• Embrace and uphold operational guidelines and brand standards with a strong sense of commitment.
• Exhibit superior analytical skills to navigate complex situations and make informed decisions.
• Showcase adept planning and prioritization abilities, ensuring the achievement of deadlines.
• Possess a heightened awareness of maximizing returns for all stakeholders involved.

• Bachelor degree required.

• This job often requires sitting behind a computer for extended periods of time;
• This job often requires bending, reaching or lifting;
• This job requires operating computers and computerized equipment.

• This job may require you to work on holidays and/ or weekends;
• This job often requires extended hours beyond a typical work week;
• This job requires you to conform to a conservative, formal grooming, attire and jewelry policy that will be monitored on a regular basis and may be addressed as seen fit by your manager;
• Sheraton Grand Hotel has a very strong commitment to safety and requires that you follow safety procedures closely;

Our hotel has a no-tolerance policy regarding unlawful discrimination and harassment and requires that you follow our anti-discrimination and anti-harassment policies.