It jobs in United Arab Emirates

The Senior Pre-Sales consultant is responsible for supporting sales efforts by designing proposing and positioning IT managed services solutions tailored to customer requirements. This role bridges technical expertise and business strategy working closely with sales teams solution architects and service delivery teams to develop compelling proposals conduct proof-of-concepts (POCs) and ensure that solutions align with client business goals.

The ideal candidate should have a strong understanding of cloud computing (AWS Azure GCP) Data AI cybersecurity IT service management (ITSM) and digital transformation and be able to communicate the value of managed services to both technical and business stakeholders.

Assess Client Requirements: Engage with potential customers to analyze business needs IT challenges and transformation goals. Develop Tailored Managed Services Solutions: Design service models covering:

• Cloud & Infrastructure Management (AWS Azure GCP hybrid IT)
• Managed Security Services (SOC SIEM threat detection IAM)
• IT Service Management (ITSM) (Service Desk ITIL-based processes automation)
• DevOps & Automation (CI/CD pipelines Kubernetes Ansible Terraform)
• Data solutions (Snowflake Informatica)
• AI solutions

Create Technical Proposals & RFP/RFI Responses: Prepare solution documents technical designs and pricing models.

Define Service Level Agreements (SLAs) & Operational Frameworks: Ensure clear definition of service commitments KPIs and operational workflows.

Support Sales & Business Development Teams: Assist in client meetings technical discussions and deal structuring. Conduct Solution Demonstrations & Proof-of-Concepts (POCs): Showcase managed services capabilities through live demos. Develop Business Cases & ROI Justifications: Present cost-benefit analyses and value-driven outcomes to decision-makers. Engage with C-Level & IT Executives: Build strong relationships with CTOs CIOs and IT leaders to position managed services as strategic enablers.

Research Industry Trends & Competitor Offerings: Stay updated on emerging technologies automation AI-driven IT operations and security innovations. Develop Differentiated Service Offerings: Identify gaps in competitor solutions and highlight unique value propositions. Engage with Technology Vendors & Partners: Collaborate with Microsoft AWS Cisco Palo Alto VMware and other strategic partners.

Work with Solution Architects & Service Delivery Teams: Ensure proposed solutions are feasible scalable and cost-effective. Enhance Proposal & Documentation Processes: Create standardized proposal templates pricing models and presentations. Support in Marketing & Thought Leadership: Provide input for whitepapers case studies and webinars to position managed services offerings.

Ensure Compliance with IT Governance & Security Standards: Align solutions with ISO 27001 GDPR NIST ITIL and local regulations. Assess Vendor & Third-Party Risks: Evaluate cloud service provider security policies and integrations. Define Risk Mitigation Strategies: Ensure business continuity and disaster recovery solutions are incorporated into proposals.

• Minimum: Bachelors degree in IT Computer Science Business or a related field
• Preferred: Masters degree in IT

• 8 years in IT service delivery including at least 5 years in a pre-sales or managerial role
• Preferred: 10 years in IT service delivery with 5 years in a managerial role

• Preferred certifications include:
  • AWS / Azure / GCP Solution Architect
  • ITIL v4 Foundation / ITSM Practitioner
  • CISSP / CISM (for security-focused pre-sales roles)
  • TOGAF (for enterprise architecture solutions)

• Cloud & Infrastructure: AWS Azure GCP hybrid cloud on-prem to cloud migrations
• IT Service Management (ITSM): ITIL-based processes ServiceNow BMC Remedy
• Cybersecurity & Compliance: Managed security services SOC SIEM NIST ISO 27001
• Automation & DevOps: CI/CD pipelines Kubernetes Terraform
• Financial Modeling & Pricing: Managed services pricing models (per-user per-device tiered subscription-based)

Compliance with policies and procedures based on the ISO standards adopted by CNS.

No

Full-time