IT Field Support Engineer

STAR SERVICES LLC; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading IT support company in Abu Dhabi is looking for an experienced IT Field Support Engineer. You will provide technical support and troubleshooting for clients' IT systems. This role requires a Bachelor's degree in Computer Science, a minimum of 3 years in IT support, and strong communication skills. Responsibilities include on-site support, system installations, and ensuring network performance. The ideal candidate should have a valid driver's license for client site visits.

Qualifications

• 3+ years of experience in IT support, preferably in field support.
• Strong knowledge of IT systems, hardware, software, and networking.
• Valid driver's license and ability to travel.

Responsibilities

• Provide on-site technical support for clients' IT systems.
• Install, configure, and maintain hardware and software.
• Diagnose and resolve technical issues quickly.
• Provide training on new technologies.
• Monitor network and server performance.

Skills

Technical support

Troubleshooting

Communication skills

Problem-solving

Team collaboration

Education

Bachelor's degree in Computer Science or related field

Tools

VMware

Hyper-V

Windows

Linux

Job description

About the job IT Field Support Engineer

We are seeking an experienced IT Field Support Engineer to join our team at Star Services LLC in Abu Dhabi, United Arab Emirates. The IT Field Support Engineer will be responsible for providing technical support and troubleshooting for our clients' IT systems and infrastructure. The ideal candidate will have a strong background in IT support and excellent communication skills.

Key Responsibilities

• Provide on-site technical support and troubleshooting for clients' IT systems and infrastructure
• Install, configure, and maintain hardware and software systems
• Diagnose and resolve technical issues in a timely manner
• Provide training and support to end-users on new technologies and systems
• Monitor and maintain network and server performance
• Ensure data backups and disaster recovery plans are in place and functioning properly
• Collaborate with other IT team members to implement new systems and upgrades
• Maintain accurate documentation of all support activities
• Keep up-to-date with industry trends and advancements in technology

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field
• Minimum of 3 years of experience in IT support, preferably in a field support role
• Strong knowledge of IT systems and infrastructure, including hardware, software, and networking
• Experience with Windows and Linux operating systems
• Familiarity with virtualization technologies such as VMware or Hyper‑V
• Excellent troubleshooting and problem-solving skills
• Strong communication and interpersonal skills
• Ability to work independently and in a team environment
• Valid driver's license and ability to travel to client sites as needed