Operations Manager - IT Sector

Star Services LLC; Abu Dhabi; On-site; AED 223,200 - 334,800; Full time

Job summary

A leading IT management firm is seeking an experienced Operations Manager to oversee and optimize IT operations in Abu Dhabi. The candidate will manage the Support Services and Project Department, ensuring efficient service delivery while driving continuous improvements. Strong leadership, project management skills, and a solid background in IT operations are essential for this role. The position offers the opportunity to make strategic impacts on operational processes while fostering team growth and excellence.

Qualifications

• Bachelor's degree in information technology, Computer Science, or a related field.
• Proven experience in IT operations management.
• Strong leadership and interpersonal skills.

Responsibilities

• Oversee daily IT operations ensuring reliability and security.
• Manage the Support Service Department and client escalations.
• Collaborate with senior management to align IT operations.

Skills

Leadership

Project Management

Problem-solving

Decision-making

Organizational skills

Interpersonal skills

Education

Bachelor's degree in information technology or Computer Science

Tools

ITIL Certification

Job description

Position:

Operations Manager - IT Sector

Location:

Abu Dhabi, UAE

Reporting To:

Chief Operating Officer

Summary:

We are looking for a proactive and results-driven Operations Manager to lead and optimize IT operations. This role focuses on managing the Support Services and Project Department, ensuring the smooth delivery of IT services and Services delivery, driving process improvements, and aligning operational strategies with business objectives. The ideal candidate will possess strong leadership, technical expertise, and project management skills, as well as a deep understanding of IT systems and processes.

Responsibilities:

• Oversee daily IT operations, ensuring the reliability, availability, and security of systems and services.
• Manage the Support Service Department, client meetings and escalations and efficient service delivery and timely resolution of IT incidents and support tickets.
• Manage the Projects Team to carry out with the implementation of ICT and ELV projects.
• Develop and implement IT operational strategies, policies, and processes to meet business objectives.
• Collaborate with senior management to align IT operations with overall organizational goals.
• Conduct capacity planning and resource allocation for necessary departments.
• Lead, mentor, and manage the operations team, fostering professional development and team performance.
• Define team roles, responsibilities, and performance expectations.
• Ensure organizations standards and procedures are followed.
• Define, track, and report on key performance indicators (KPIs) for IT operations.
• Regularly review system performance and uptime metrics, addressing potential risks or bottlenecks.
• Generate detailed operational reports and dashboards for senior leadership.

Qualifications:

• Bachelor's degree in information technology, Computer Science, or a related field.
• Proven experience in IT operations management, with a track record of driving process improvements and operational excellence.
• Excellent problem-solving, decision-making, and organizational skills.
• Strong leadership and interpersonal skills, with the ability to manage cross-functional teams.
• Experience in ICT and ELV solutions.
• Sound knowledge in Project Management, ITIL Certification or similar ITSM framework experience.