Senior Presales Consultant

CNS Middle East; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading managed services provider in Abu Dhabi is seeking a Senior Pre-Sales Consultant. This role focuses on designing tailored IT solutions by collaborating with sales teams and ensuring they meet customer requirements. Ideal candidates will have over 8 years of IT service delivery experience, including pre-sales and managerial roles. Strong skills in cloud computing, IT service management, and cybersecurity are essential for success. Competitive compensation and opportunities for professional growth are offered.

Benefits

Competitive salary

Professional development opportunities

Health insurance

Qualifications

• 8+ years in IT service delivery, with at least 5+ years in a pre-sales or managerial role.
• Strong understanding of cloud computing and IT service management.
• Preferred certifications include AWS/Azure/GCP Solution Architect and ITIL v4 Foundation.

Responsibilities

• Design tailored managed services solutions based on client requirements.
• Assist sales teams with client engagements and technical discussions.
• Research industry trends to identify gaps in competitor solutions.

Skills

Cloud computing expertise

IT service management (ITSM)

Cybersecurity knowledge

Communication skills

Business strategy alignment

Education

Bachelor’s degree in IT, Computer Science, or Business

Master’s degree in IT

Tools

AWS

Azure

GCP

ServiceNow

BMC Remedy

Job description

Job Description

The Senior Pre-Sales consultant is responsible for supporting sales efforts by designing, proposing, and positioning IT managed services solutions tailored to customer requirements. This role bridges technical expertise and business strategy, working closely with sales teams, solution architects, and service delivery teams to develop compelling proposals, conduct proof-of-concepts (POCs), and ensure that solutions align with client business goals.

The ideal candidate should have a strong understanding of cloud computing (AWS, Azure, GCP), Data, AI, cybersecurity, IT service management (ITSM), and digital transformation and be able to communicate the value of managed services to both technical and business stakeholders.

DUTIES & RESPONSIBILITIES

1. Pre-Sales Solution Development

• Assess Client Requirements – Engage with potential customers to analyze business needs, IT challenges, and transformation goals.
• Develop Tailored Managed Services Solutions – Design service models covering :
• Cloud & Infrastructure Management (AWS, Azure, GCP, hybrid IT)
• Managed Security Services (SOC, SIEM, threat detection, IAM)
• IT Service Management (ITSM) (Service Desk, ITIL-based processes, automation)
• DevOps & Automation (CI / CD pipelines, Kubernetes, Ansible, Terraform)
• Data solutions (Snowflake, Informatica)
• AI solutions
• Create Technical Proposals & RFP / RFI Responses – Prepare solution documents, technical designs, and pricing models.
• Define Service Level Agreements (SLAs) & Operational Frameworks – Ensure clear definition of service commitments, KPIs, and operational workflows.

2. Sales Enablement & Client Engagement

• Support Sales & Business Development Teams – Assist in client meetings, technical discussions, and deal structuring.
• Conduct Solution Demonstrations & Proof-of-Concepts (POCs) – Showcase managed services capabilities through live demos.
• Develop Business Cases & ROI Justifications – Present cost-benefit analyses and value-driven outcomes to decision-makers.
• Engage with C-Level & IT Executives – Build strong relationships with CTOs, CIOs, and IT leaders to position managed services as strategic enablers.

3. Competitive Analysis & Market Positioning

• Research Industry Trends & Competitor Offerings – Stay updated on emerging technologies, automation, AI-driven IT operations, and security innovations.
• Develop Differentiated Service Offerings – Identify gaps in competitor solutions and highlight unique value propositions.
• Engage with Technology Vendors & Partners – Collaborate with Microsoft, AWS, Cisco, Palo Alto, VMware, and other strategic partners.

4. Collaboration with Internal Teams

• Work with Solution Architects & Service Delivery Teams – Ensure proposed solutions are feasible, scalable, and cost-effective.
• Enhance Proposal & Documentation Processes – Create standardized proposal templates, pricing models, and presentations.
• Support in Marketing & Thought Leadership – Provide input for whitepapers, case studies, and webinars to position managed services offerings.

5. Governance, Risk & Compliance (GRC) in Pre-Sales

• Ensure Compliance with IT Governance & Security Standards – Align solutions with ISO 27001, GDPR, NIST, ITIL, and local regulations.
• Assess Vendor & Third-Party Risks – Evaluate cloud service provider security policies and integrations.
• Define Risk Mitigation Strategies – Ensure business continuity and disaster recovery solutions are incorporated into proposals.

Qualifications

Education

• Minimum : Bachelor’s degree in IT, Computer Science, Business, or a related field
• Preferred : Master’s degree in IT

Experience Minimum

• 8+ years in IT service delivery, including at least 5+ years in a pre-sales or managerial role
• P referred : 10+ years in IT service delivery with 5+ years in a managerial role

Skills & Abilities

Preferred certifications include :

• AWS / Azure / GCP Solution Architect
• ITIL v4 Foundation / ITSM Practitioner
• CISSP / CISM (for security-focused pre-sales roles)
• TOGAF (for enterprise architecture solutions)

Technical & Business Expertise

• Cloud & Infrastructure : AWS, Azure, GCP, hybrid cloud, on-prem to cloud migrations
• IT Service Management (ITSM) : ITIL-based processes, ServiceNow, BMC Remedy
• Cybersecurity & Compliance : Managed security services, SOC, SIEM, NIST, ISO 27001
• Automation & DevOps : CI / CD pipelines, Kubernetes, Terraform
• Financial Modeling & Pricing : Managed services pricing models (per-user, per-device, tiered, subscription-based)

Additional Information

Compliance with policies and procedures based on the ISO standards adopted by CNS.