Sr. Technical Infrastructure Program Manager, Ops Tech Sol Delivery-Fixed

Amazon; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A global tech company is seeking a Technical Infrastructure Program Manager to oversee IT Infrastructure projects. This role involves managing project scope, timelines, and resources while collaborating with diverse teams. Candidates should have a Bachelor's degree, significant project management experience, and a strong technical background. The position requires effective communication, risk management skills, and the ability to work in a fast-paced environment. Experience in infrastructure design is preferred, along with a willingness to travel frequently.

Qualifications

• 5 years of program or project management experience or PMP certificate.
• Experience leading the design and support of large-scale infrastructure.
• Knowledge of IT system hardware and network concepts.

Responsibilities

• Develop and manage IT projects from beginning to end.
• Provide project management and direction to the project team.
• Act as an escalation point for the project team and stakeholders.
• Maintain knowledge of hardware and equipment standards.
• Proactively manage change control and communicate impacts.
• On-site monitoring and enforcement of installation schedules.
• Facilitate formal turn-over with onsite team and partners.
• Daily collaboration with internal and external stakeholders.

Skills

Project management

Communication skills

Analytical skills

Negotiation skills

Risk management

Resource optimization

Education

Bachelor's Degree from an accredited university

Tools

MS Office Suite

Project management tools

Job description

The Technical Infrastructure Program Manager (TIPM) manages the IT Infrastructure scope of a complex suite of projects and is responsible for the delivery of initiatives across business teams and operations groups within Amazon Fulfillment IT from strategy conceptual design feasibility requirements budget completed design implementation testing and deployment.

As a TIPM along with technical knowledge we expect our leaders to interact with customers partners and suppliers to understand our business goals and priorities and to execute rapidly delivering high-quality results. The candidate will be comfortable in managing remote project delivery teams and possess the ability to facilitate technical sessions to troubleshoot issues and remove barriers to project success. The TPM will be able to build cross‑functional matrix‑based teams establish trust with a variety of stakeholders across multiple time zones manage capital budgets eliminate unnecessary activity design solutions remove blockers and find creative ways to accelerate project delivery.

In this role you will lead launch programs in Japan and work with Regional IT Leadership Fulfillment Operations Amazon Logistics and other customers in developing comprehensive plans to execute the work. The candidate will be comfortable in managing remote project delivery teams and possess the ability to facilitate technical sessions to troubleshoot issues and remove barriers to project success. The TIPM will be able to build cross‑functional matrix‑based teams establish trust with a variety of stakeholders across multiple time zones manage capital budgets eliminate unnecessary activity design solutions remove blockers and find creative ways to accelerate project delivery.

The ideal candidate will be a strong communicator both written and verbal in project management of technical initiatives.

Strong judgment negotiation skills ability to influence without authority analytical talent and leadership are characteristics of a successful TIPM. They will also have the capacity to thrive and succeed in a fast‑paced environment and not be hindered by ambiguity or competing addition to those with infrastructure delivery experience candidates possessing a proven success in delivery in architecture/design mechanical/electrical engineering software/network engineering or IT/telecom infrastructure deployments will have a distinct advantage.

The TIPM will be familiar with a variety of project management tools methodologies and techniques for all phases of the project lifecycle. Theyll be able to exhibit demonstrated experience in core project management disciplines including scope schedule budget resources quality and risk management reporting and metric development/tracking. Other requirements include experience with MS Office Suite.

Do you look around corners to find ways of optimizing resources and speeding up delivery? Do you enjoy dealing with ambiguity and finding solutions independently? Are you passionate about using technology to solve business problems that have a big customer impact?

Key job responsibilities

• Develop and manage IT projects from beginning to end including project scope timeline capacity planning resource allocation and project execution.
• Provide project management and direction to ensure the project team has a clear understanding of timelines risks escalation path and roles/responsibilities they will undertake within the project team.
• Act as an escalation point for the project team and project stakeholders.
• Maintain knowledge regarding hardware and equipment standards to ensure appropriate equipment orders are procured.
• Proactively manage change control and communicate impact in project scope identify risks & issues and devising contingency plans.
• Provide on‑site monitoring and enforcement of installation schedules and vendor quality inspect prospective and completed facilities in accordance with corporate standards and procedures and ensure proper follow‑up.
• Facilitate formal turn‑over with onsite team support partners and monitor deliverables until agreed upon launch/project milestone is achieved.
• Daily collaboration with internal and external stakeholders.
• Update or develop documentation on processes that are critical to successfully implementing your projects.

Required Experience

• Experience leading the design automation deployment and support of large‑scale infrastructure.
• Experience working within a global company with multi‑country responsibilities.
• Experience in procurement inventory and asset management of IT equipment as well as IT lifecycle.
• 5 years of program or project management experience or a PMP certificate and 5 years of delivering cross‑functional projects experience.
• Knowledge of IT system hardware and network concepts.
• Ability to travel frequently both within country and occasional internationally (50%).
• Experience with one or more of the following: LAN WAN Wireless Telecommunications Systems Administration low voltage data cabling or data facilities technologies.
• Bachelor's Degree from an accredited university.
• Experience managing cross‑functional projects and initiatives.
• Knowledge of Amazon devices and the Amazon ecosystem.
• Fulfillment Center Infrastructure (Power & Cooling) experience.

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